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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Rs 6 - 14 Lakh/Yr |
| Industry | Manufacturing |
| Functional Area | Process Control,Maintenance |
| EmploymentType | Full-time |
Job briefWe are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.ResponsibilitiesProvide service and customer support during field visits or dispatchesTie workflow to scheduleManage all on site installation, repair, maintenance and test tasksDiagnose errors or technical problems and determine proper solutionsProduce timely and detailed service reportsDocument processesOperate vehicle in a safely manner and use field automation systemsFollow all companys filed procedures and protocolsCooperate with technical team and share information across the organisationComprehend customer requirements and make appropriate recommendations/briefingsBuild positive relationships with customersRequirementsProven Field Service experienceAbility to troubleshoot, test, repair and service technical equipmentEnglish literacyAbility to work flexible shifts and to adapt to changing work schedulesFamiliarity with mobile tools and applicationsTechnical degree or certification
Keyskills :
preventive maintenancetroubleshootingmechanicalscadacustomer supportyieldstarcustomer servicecustomer retentionmobileinstallationcustomer satisfactioncustomer requirementssite installationappfoliofield serviceon sitesapretentionautomatio