Financial Services Account Associate II

Job Description

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Travel Percentage : 0%Job DescriptionWe are FIS . Our technology powers the world s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you re ready to start learning, growing, and making an impact with a career in fintech, we d like to know: Are you FIS About the team:This dedicated banking team is one of our most innovative groups and is part of our Customer Interaction Management organization. Aside from a great leadership staff the group includes 30+ associates across two FIS sites that are well trained with a desire to provide superior customer service. This team is growing quickly yet focused on crafting an incredible white glove experience for our client s consumers. We value and expect thoughtfulness and high performance from everyone at FIS and look forward to having you on the family! At FIS we believe that our front-line associates are as important as our clients and consumers for whom we provide world-class services and support.What you will be doing As a valued member of our team, you will be responsible for responding and resolving different consumer inquiries mainly by phone regarding banking activities . Most of the questions will be about normal banking activities (online access, card replacements), while others may require your critical thinking skills. You will be required to meet standards regarding quality, schedule adherence and other metrics that would be outlined during training. After you successfully mastered the skills of this role you may be tasked to provide mentoring to less experience associates.
• Work from home eligible ; based on performance
• Working an eight (8) schedule between 7am 11pm that includes one weekend AND one weekday off
• Flexibility to work up to 10 hours of mandatory overtime
• Participant in frequent up-training to expand overall knowledge of processes and services
What you bring
• High school diploma or GED
• Prior call center experience, banking experience is preferred
• Outstanding customer service skills (verbal and written) that foster customer satisfaction
• Excellent computer navigation and operation skills
• Ability to work independently and in a team environment
At FIS , we are as committed to growing our employees careers as our own business. We offer:
• Attractive benefits including medical, dental, and vision coverage
• Inclusive and diverse team atmosphere
• Professional and personal development
• Resources to contribute to your community
• Competitive salary and benefits
.Also, overtime work is an essential function of this position. From time to time you could be required to work overtime.Vaccination RequirementsNotice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .EEOC StatementFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available hereFor positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass,

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