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FM Engineer RAN

6.00 to 10.00 Years   Chennai   08 Dec, 2020
Nokia Solutions and Networks India Pvt Ltd
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

(The below business group introduction text should not be edited; remove this observation once having finalized the job description)The Global Services business group deploys, supports and operates communication service providers (CSP) and enterprise networks. This includes network infrastructure services and professional services for mobile networks and managed operations for fixed, mobile, IP and optical domains. Nokia is also leading new growth areas including network cognitive services and analytics, public sector networks, energy and transport markets and our Worldwide IoT Network Grid (WING) which provides seamless connectivity across geographical borders and technologies.Job Description(Enter here your specific job description content, also use the job description catalogue accessible by copy-pasting the following URL in your browser: http://nok.it/JDLibrary

  • Customer support experience in projects involving RAN (2G,3G,LTE/5G)
  • LTE Flexi Multiradio LTE BTS, IoMS, Features: RF Sharing, Vo LTE, VI LTE
  • Fault Management on LTE,2G/3G technology/product
  • Fault Management on WCDMA NOKIA products - RNC, mcRNC, WBTS,OMS etc.
  • Experience in WCDMA and GSM products are additional advantage.
  • GSM: Multicontroller BSC, Flexi BSC & Base Stations, SBTS WCDMA:WCDMA Base Stations, Radio Network Controllers (RNC),Multicontroller RNC,RNC2600
  • Strong Knowledge on LTE, 2G/3G.
  • Strong Knowledge in Small cell/ FZC.
  • Commissioning for eNodeB with different configurations.
  • RF Sharing with different configurations.
  • Good/practical / field expertise on NOKIA Products on 2G,3G & LTE/SRAN
  • Handling Fault situations/troubleshooting at very good level
  • Good expert in handling NOKIA products on 2G BSCs, 3G RNCs & BTS/NODEB
  • Good expert in handling NOKIA products on LTE-eNODEB/SRAN/c-RF sharing
  • Coordination with Care Tier 2/3 experts for case handling/Log collection and execution of task advised by Tier 2/3 team
  • Raising EME to care/Helpdesk and support for activity suggested for EME restoration
  • Network Health Check-Up
  • In-Depth knowledge on 2G/3G/LTE technology KPI s
  • In depth knowledge on Radio Technologies (2G,3G and LTE)
  • Excellent understanding of field issues and troubleshooting methods
  • Knowledge on Multi-Vendor Radio products is a plus
  • Provide 24X7 support to global customers
  • Serve as a point of contact on customer escalations and ensure customer issues are resolved as expediently as possible
  • Adhere to Process and SLA s defined by customer
Job Responsibilities & Competencies(Enter here the responsibilities and competencies associated with your job; remove this observation once having finalized the job description)Qualifications
  • 6+ years of customer technical support role for Nokia RAN (2G/3G/LTE) products.
  • Passion for solving customer issues and advocating for their success, in a fast paced, highly technical environment.
  • Ability to learn new technologies quickly.
  • Excellent relationship management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person.)
  • Excellent in English writing and speaking
  • Ability to work independently with little direct supervision and as a part of a team.
  • Outstanding analytical and organizational abilities.
  • Ability to remain calm, composed and articulate when dealing with tough customer situations.
,

Keyskills :
public sectorenglish writingglobal servicescustomer serviceequipment supplytechnical supportservice providerscommunication skillsprofessional services

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