FM Specialist

Job Description

Come create the technology that helps the world act togetherNokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.The team youll be part ofAs Nokias growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.Working in TPG MS Operations for 5G Standalone MS.Key Interfaces:

• Customer
• Service Delivery Manager
• Onshore Operations
• 3 rd Party and Partners Operations/ Engineering/ Project Office (as applicable)

What you will learn and contribute toAs part of our team, you will:

• Provide 24/7 L2 support on RAN Nodes.
• Support CS & PS Teams in identifying faults on 5G interfaces.
• Review plans and results of IOT/5G and Software Releases from Vendor.
• Carry out L2 fault investigations and root cause analysis to resolve issues within Customer SLAs. Input into Incident Reports and Problem Management.
• Collect and analyse required logs and traces during the fault investigations.
• Assist performance team in troubleshooting of Network performance issues and customer faults.
• Escalate and Coordinate issues to Vendor for L3 support in the rectification of service impacting faults and other system faults as necessary.
• Update the Trouble Ticketing platform with fault information and rectification for faults the 2nd level supports are engaged in.
• During critical defined fault rectification participate in fault management as requested by the Incident Manager and attend the hourly bridge conferences as per the Customer WLA.
• Review regression test plan and specifications for Software updates.
• Implementation of MINOR SW updates test reports post change.
• Maintain network SW life cycle database for RAN elements.

Your skills and experienceYou have:Nokia ASRNC, 5G SA and NSA architectureAdded advantage would be Huawei 4G experienceInternational operations experienceIt would be nice if you also had:

• Power BI Experience
• Big Data experience

What we offerNokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.Nokia is committed to inclusion and is an equal opportunity employerNokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.Nokia s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.Join us and be part of a company where you will feel included and empowered to succeed.Additional Information, Come create the technology that helps the world act togetherNokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.The team youll be part ofAs Nokias growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.Working in TPG MS Operations for 5G Standalone MS.Key Interfaces:

• Customer
• Service Delivery Manager
• Onshore Operations
• 3 rd Party and Partners Operations/ Engineering/ Project Office (as applicable)

What you will learn and contribute toAs part of our team, you will:

• Provide 24/7 L2 support on RAN Nodes.
• Support CS & PS Teams in identifying faults on 5G interfaces.
• Review plans and results of IOT/5G and Software Releases from Vendor.
• Carry out L2 fault investigations and root cause analysis to resolve issues within Customer SLAs. Input into Incident Reports and Problem Management.
• Collect and analyse required logs and traces during the fault investigations.
• Assist performance team in troubleshooting of Network performance issues and customer faults.
• Escalate and Coordinate issues to Vendor for L3 support in the rectification of service impacting faults and other system faults as necessary.
• Update the Trouble Ticketing platform with fault information and rectification for faults the 2nd level supports are engaged in.
• During critical defined fault rectification participate in fault management as requested by the Incident Manager and attend the hourly bridge conferences as per the Customer WLA.
• Review regression test plan and specifications for Software updates.
• Implementation of MINOR SW updates test reports post change.
• Maintain network SW life cycle database for RAN elements.

Your skills and experienceYou have:Nokia ASRNC, 5G SA and NSA architectureAdded advantage would be Huawei 4G experienceInternational operations experienceIt would be nice if you also had:

• Power BI Experience
• Big Data experience

What we offerNokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.Nokia is committed to inclusion and is an equal opportunity employerNokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.Nokia s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.Join us and be part of a company where you will feel included and empowered to succeed.Additional Information,

Keyskills :
root cause analysislife cycleroot causefault managementservice providersfault rectificationnetwork performancetechnology leadershiprannsanicerootcloudcolormobilevendorbridgeoffers