FM Specialist IP

Job Description

FM Specialist Job descriptionFunctional SkillsFault and problem management including end to end troubleshooting, root cause analysis, outage handling and correction development.

• Fault resolution of network and customer faults in a timely and efficient manner
• Manage Critical Faults and Outages in the network
• Develop other team members to enhance their technical expertise
• Assess and mitigate risk of any network changes
• Identification of any issues affecting performance or KPI s
• Create and update support documentation
• Monitoring of Projects and Change Requests with respect to network integrity
• Impact assessment of network configuration changes
• Verification of implementation of network configuration changes in accordance with detailed designs
• Develop and support of various O&M and Routine procedures and any tools to assist and improve in maintaining the network.
• Ensure any new network elements that are to be commissioned into the network are operationally accepted to avoid performance issues.
• Provide technical support to Operations in performance, capacity and configuration to maintain and optimize Network performance
• Direct Field and Exchange staff when required
• Perform configuration changes, system installations and execute relevant test cases
• Perform and manage network investigation and manage to resolution
• Participate in a on call roster and maintain flexible hours when required
• Provide vendor escalation
• Assist the team in process improvement
• Provide emergency support
• Other activities as directed by management

Technical Skills

• Excellent understanding Data Networks and telecommunications networks
• In-depth knowledge and understanding data network elements
• High level of knowledge of Juniper JUNOS, Cisco IOS, Cisco Wireless, Cisco ACE & F5 Load Balancers.
• High level of knowledge on routing, switching and telecommunicaitons protocols such as MPLS, BGP, OSPF, RIP, EIGRP, TCP/IP, Static routing, STP, GTP, RANAPP
• High to Medium level of knowledge on Internet related systems and protocols (IMAP/POP/SMTP/HTTP/LDAP/XML)
• High to Medium level of knowledge on the following tools such Ethereal, Wireshark, MRTG, Cacti, eHealth, Ciscoworks, TACACS+, Junos Space, Netcool, HPOV NNM, Agilent
• Medium level of knowledge on VoIP technology such as H323
• Medium level of knowledge on Transmission such as ATM, Frame Relay, Ethernet, Sonet/SDH, WiFi
• Medium level of knowledge on the following Operation Systems, HP Open VMS, Sun Solaris, Linux, Microsoft Windows NT and 2000 Server
• Medium level of knowledge on Shell Scripting on Unix based systems

Background7+ years experience in telecommunications or related industryExperience in Operations and preferably Managed ServicesAny certifications CCNP, CCSP, CCIP, CCIE, CCSA, CCSE, JNCIA,JNCIP,F5Key Tasks * Mission

• Ensure operational excellence by implementing a process to continuously monitor and improve Services business execution performance
• Provide transparency on Key Projects in the Region/Sub Region across Service Businesses

Responsibility

• Provide 24/7 L2 support on relevant elements
• Perform L2 fault and service restoration
• Perform L2 fault investigations and root cause analysis to resolve issues within SLAs.
• Input into Incident Reports and Problem Management
• Update TT with L2 fault information, impact analysis and rectification.
• During critical and escalated major fault rectification, participate in fault management as requested by the Incident Manager and attend the bridge conferences as per the WLA.
• Escalation to Vendor for L3 support in the rectification of service impacting faults and other system faults as necessary
• Collect and analyses required logs and traces during and post fault investigations
• Support other L2 domain teams in identifying faults
• Develop, maintain and perform L2 Health Checks and scripts
• Develop and maintain L2 technical processes and tools
• Ensure backup of all elements as per Back-Up policy
• Assist performance team in troubleshooting of Network performance issues and customer faults, CPDs.
• Review plans and results of IOT, SW release and feature testing
• Review regression test plan, specifications and results for SW updates
• Implementation of SW updates including review release notes, impact/risk assessments, FAR (participate in FAR to up-skill for GAR rollout), GAR, analyze performance post change
• Maintain network baseline document set e.g. life cycle database for all elements
• Review technical documentation/notes and faults descriptions from Vendor and implement workarounds/fixes as required
• Maintain known issue list/ Risk Register
• Improve optimization of alarms, counters and thresholds.
• Provide recommendation to the local Engineering teams on configuration, software updates and general element management as appropriate.
• Review, awareness and approval of CR activity and participate in Daily CR Review meetings
• Usage data collection and control
• Perform System Performance monitoring and analysis
• Provide Operational Acceptance for new elements being introduced into the network
• Provide data for pre-sales support

Technology Intelligent Network Product ALU - ICC OSP 2.4Additional Information, FM Specialist Job descriptionFunctional SkillsFault and problem management including end to end troubleshooting, root cause analysis, outage handling and correction development.

• Fault resolution of network and customer faults in a timely and efficient manner
• Manage Critical Faults and Outages in the network
• Develop other team members to enhance their technical expertise
• Assess and mitigate risk of any network changes
• Identification of any issues affecting performance or KPI s
• Create and update support documentation
• Monitoring of Projects and Change Requests with respect to network integrity
• Impact assessment of network configuration changes
• Verification of implementation of network configuration changes in accordance with detailed designs
• Develop and support of various O&M and Routine procedures and any tools to assist and improve in maintaining the network.
• Ensure any new network elements that are to be commissioned into the network are operationally accepted to avoid performance issues.
• Provide technical support to Operations in performance, capacity and configuration to maintain and optimize Network performance
• Direct Field and Exchange staff when required
• Perform configuration changes, system installations and execute relevant test cases
• Perform and manage network investigation and manage to resolution
• Participate in a on call roster and maintain flexible hours when required
• Provide vendor escalation
• Assist the team in process improvement
• Provide emergency support
• Other activities as directed by management

Technical Skills

• Excellent understanding Data Networks and telecommunications networks
• In-depth knowledge and understanding data network elements
• High level of knowledge of Juniper JUNOS, Cisco IOS, Cisco Wireless, Cisco ACE & F5 Load Balancers.
• High level of knowledge on routing, switching and telecommunicaitons protocols such as MPLS, BGP, OSPF, RIP, EIGRP, TCP/IP, Static routing, STP, GTP, RANAPP
• High to Medium level of knowledge on Internet related systems and protocols (IMAP/POP/SMTP/HTTP/LDAP/XML)
• High to Medium level of knowledge on the following tools such Ethereal, Wireshark, MRTG, Cacti, eHealth, Ciscoworks, TACACS+, Junos Space, Netcool, HPOV NNM, Agilent
• Medium level of knowledge on VoIP technology such as H323
• Medium level of knowledge on Transmission such as ATM, Frame Relay, Ethernet, Sonet/SDH, WiFi
• Medium level of knowledge on the following Operation Systems, HP Open VMS, Sun Solaris, Linux, Microsoft Windows NT and 2000 Server
• Medium level of knowledge on Shell Scripting on Unix based systems

Background7+ years experience in telecommunications or related industryExperience in Operations and preferably Managed ServicesAny certifications CCNP, CCSP, CCIP, CCIE, CCSA, CCSE, JNCIA,JNCIP,F5Key Tasks * Mission

• Ensure operational excellence by implementing a process to continuously monitor and improve Services business execution performance
• Provide transparency on Key Projects in the Region/Sub Region across Service Businesses

Responsibility

• Provide 24/7 L2 support on relevant elements
• Perform L2 fault and service restoration
• Perform L2 fault investigations and root cause analysis to resolve issues within SLAs.
• Input into Incident Reports and Problem Management
• Update TT with L2 fault information, impact analysis and rectification.
• During critical and escalated major fault rectification, participate in fault management as requested by the Incident Manager and attend the bridge conferences as per the WLA.
• Escalation to Vendor for L3 support in the rectification of service impacting faults and other system faults as necessary
• Collect and analyses required logs and traces during and post fault investigations
• Support other L2 domain teams in identifying faults
• Develop, maintain and perform L2 Health Checks and scripts
• Develop and maintain L2 technical processes and tools
• Ensure backup of all elements as per Back-Up policy
• Assist performance team in troubleshooting of Network performance issues and customer faults, CPDs.
• Review plans and results of IOT, SW release and feature testing
• Review regression test plan, specifications and results for SW updates
• Implementation of SW updates including review release notes, impact/risk assessments, FAR (participate in FAR to up-skill for GAR rollout), GAR, analyze performance post change
• Maintain network baseline document set e.g. life cycle database for all elements
• Review technical documentation/notes and faults descriptions from Vendor and implement workarounds/fixes as required
• Maintain known issue list/ Risk Register
• Improve optimization of alarms, counters and thresholds.
• Provide recommendation to the local Engineering teams on configuration, software updates and general element management as appropriate.
• Review, awareness and approval of CR activity and participate in Daily CR Review meetings
• Usage data collection and control
• Perform System Performance monitoring and analysis
• Provide Operational Acceptance for new elements being introduced into the network
• Provide data for pre-sales support

Technology Intelligent Network Product ALU - ICC OSP 2.4Additional Information,

Keyskills :
root cause analysisopen vmscisco ioslife cycleroot causewindows ntsun solarisframe relaydata networkrelease notescisco wirelessstatic routingshell scriptingdata collectionimpact analysischange requests