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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Site Engineering / Project Management |
| EmploymentType | Full-time |
Job Opening Details back to list Reference Code: RRF005091 Job Title: Genesys Engineer Category: Responsibilities: Working with customer to understand the requirements Develop IVR applications using Genesys Designer Develop and migrate grammars from Nuance v9 to v11 Performing dialog tuning Provide business process mapping and re-engineering to meet client s business goals Create and executed Cyara test cases Provide support through QA, UAT and Go-LiveQualifications 3+ years of Routing Development experience using Genesys Suite of technologies with specialization in Genesys CTI, Genesys Designer 3+ Design and Develop IVR applications using Designer. Strong experience in Grammars developing and compilation. Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Composer, Genesys Rules System and URS Ability to architect routing design and development for new solutions that will be implemented for the customer Experience in troubleshooting routing issues in production on call Expert in Composer, GRS (Genesys Rules System), GAX (Genesys Administrator Extension), GA (Genesys Administrator) & Splunk will be considered a plus. 2+ years of Routing Development Experience in Genesys Contact Center Solutions (Voice, IVR and Multi-channel) Experience in software development experience is a plus. Experience in Cyara Automated Testing is a plus Genesys certification in Routing is preferred. Upper-Intermediate level of English Good in communication and Self-motivated. Key Skills: Genesys IVR Location: CHN Required Experience: Min 3 yrs Positions: 1 Contact Person: RMG Email ID: RMG@SERVION.COM,
Keyskills :
business process mappingmusic makingcontact centerprocess mappingbusiness processsoftware developmentautomated testingivruatrmgctiemaildesignsplunknuancetestinggenesysroutingsoftware