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Hiring for Freshers Voice Process

0.00 to 1.00 Years   Chennai   19 Mar, 2024
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Dear Candidate,Greeting fromNTT DATA,We are happy to take your profile for a wonderful career withNTT DATA.Job Title:AR CallerExperience:FreshersShift:US Process (Night Shift)Mode of Work:Work From OfficeWork Location:Chennai - DLFMode of Interview:Online Video Call Interview(Virtual Interview)Required Skillset:Fluency in English communication & StabilityIn these roles you will be responsible for:- Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.- Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met- Analyzing medical insurance claims for quality assurance- Resolving moderately routine questions following pre-established guidelines- Performing routine research on customer inquiries.- Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team- Identify the outstanding claims with payers through the reports from clients- Place calls with payers with regard to outstanding claims- Document the details of the calls made to payers in DBPMS and the client software- Coordinate with the team leader in following the processesRequirements for this role include:- Ability to work regularly scheduled shifts from Monday-Friday 08:00pm to 06:00am IST.- University degree or equivalent that required 3 years of formal studies of the English language.

Keyskills :
international bpovoice process

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