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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Operations Management / Process Analysis,Sales / BD |
| EmploymentType | Full-time |
This requirement is for Selection - ComiXology team which focuses on increasing Kindle comics selection, maintaining quality and providing operational support for eBooks/pBooks . - Is the front line manager for a team, approximate size of ~15-20 which supports conversion/quality check of titles across different languages and marketplaces. Owner of program specific goals around SLA, quality and productivity Manage stakeholder communication & requirements. Ensure that business processes are well documented and continuously updated. Work with product and technical teams to build and improve the tools and technology to support the process. Define, measure and present operating metrics to senior Management Manages people performance and support career growth. Responsible for identifying customer impacting issues, finding and implementing solutions Responsible for escalating issues on a need basis such as spike in volumes vs. forecast, people issues etc Participate in hiring and creating leadership talent pipelineComplexity of work: Responsible for building a high performance team that will achieve and exceed the charter and goals for the program Achieving program level goals irrespective of external dependencies Ensure effective utilization of resources to drive high team efficiency Provide inputs for Operation planning (OP) Drive process improvements and meet OP targets Provide inputs for Opex reviews, Graduate (any stream) with 8+ years of experience of which a minimum 3+ years in managing people. Track record of meeting and exceeding high service delivery standards Experience in driving process excellence and productivity improvement Experience in managing process and operational escalations Experience in SLA management Exposure to process improvement/quality control tools and methods Experience in understanding metrics and developing them, as required Strong working knowledge of basic computer business applications such as MS Word and MS Excel, Outlook. Strong background in web search and familiarity with various ways used for searching for information. Experience in ebook conversion space will be an added advantage Comics reader/fan Working knowledge of digital art creation
Keyskills :
operational supporttitlesbusiness applicationsplanningmetricscomicsservice deliverybusinessdigital artprocess excellencesearchslabehavioral trainingoperationscontrol