Imm. required- Subject Matter expert

Job Description

Job summaryAmazon.com operates in a virtual, global eCommerce environment without boundaries, and operates a diverse set of businesses in seven countries, including Retail, third party marketplaces, eCommerce platforms, web services for developers.The RBS group in Bangalore is an integral part of Amazon online product life cycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.Roles and Responsibility:You will be responsible for an Operations team supporting multiple categories that populates/ procures content for the Amazon Catalog, works with 3P Vendors to ensure a reliable and operationally effective flow of products, and interact directly with Amazon internal customers across the globe (US, Canada, France, Germany, UK, China and Japan) to deliver to their requirements and work directly with the Category team to ensure the overall health of the processes is good. Duties may include, taking part in planning, organizing and directing the work of subordinates or others, outline procedures and instructions on work received, make time estimates on new jobs received, check accuracy / quality of content creation / population done by others, ensuring records are maintained accurately, ensuring utilization of team is high, mentor and train new team members. Work with 3P Vendors and Retail team to ensure a reliable and operationally effective flow of products Work with Retail team, Product partners to increase improve processes and reduce order discrepancies Partner with retail teams to ensure Vendor compliance and scalable communication processes Troubleshoot and drive resolutions with Vendors to ensure reliable and operationally effective flow of products; improve processes and reduce discrepancies; ensure Vendor compliances and scalable communication processes Work with various internal teams (e.g. Merchant services, supply chain, fulfillment center, system teams) to help drive tools and process improvements that affect Vendor management workflows Participate in manufacturer and Vendor reviews; drive Vendor scorecard excellence. Willingness to learn new technologyKey Performance Areas: People Management (leadership role, Category Lead, team management, floor control and retention) Formulate, Implement, Track career path & Individual Development Plans of each member in the team Operations and Vendors metrics management Mentor and guide Quality lead / Process Expert to manage quality, improve process efficiency and minimize variation, conceptualize, design and deliver trainings to the team Manage the team and ensure high service delivery and execution Innovate and build long term solutions to improve process, identify defect elimination scope Promote tech solutions to scale the process and develop skills within team to support automation, process excellence capabilities in the teamBASIC QUALIFICATIONS
• 2+ years experience in program or project management
• 2+ years of people management experience.
• Experience leading process improvements
Key job responsibilities
• An understanding of and passion for e-commerce
• Work experience is preferred (7+ years) with 2+ years of people management experience.
• Relevant experience in Operations with exposure to Sales, post sales, Account Management, and Business Development in managing B2B Business accounts will be an added advantage
• Exposure to retail buying, retail planning & allocation, product/project management, marketing or e-commerce will be a plus
• Proven analytical skills and demonstrated ability to manage the business by the numbers .
• Excellent written and oral communication and presentation skills. Ability to express thoughts logically and succinctly. Demonstrated active listening skills, highly consultative and solutions-oriented
• Operate in a fast-moving and sometimes ambiguous environment with full control and responsibility of achieving business objectives
• Develop original ideas, approaches, and solutions to typical, unusual or difficult situations or problems
• Ability to work in teams and ultimately focus on delivering results with high standards
• Attention to detail and capability to work on multiple projects in parallel
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• 1+ years experience in program or project management
• Experience interpreting data to make business recommendations
• An understanding of and passion for e-commerce
• Work experience is preferred (7+ years) with 2+ years of people management experience.
• Relevant experience in Operations with exposure to Sales, post sales, Account Management, and Business Development in managing B2B Business accounts will be an added advantage
• Exposure to retail buying, retail planning & allocation, product/project management, marketing or e-commerce will be a plus
• Proven analytical skills and demonstrated ability to manage the business by the numbers .
• Excellent written and oral communication and presentation skills. Ability to express thoughts logically and succinctly. Demonstrated active listening skills, highly consultative and solutions-oriented
• Operate in a fast-moving and sometimes ambiguous environment with full control and responsibility of achieving business objectives
• Develop original ideas, approaches, and solutions to typical, unusual or difficult situations or problems
• Ability to work in teams and ultimately focus on delivering results with high standards
• Attention to detail and capability to work on multiple projects in parallel
• Exposure to back office operations, escalation management and troubleshooting environments and exposed to problem solving over emails/phones
• Experience in managing high priority queues
• Advanced proficiency in SQL,VBA & Python is a plus

Keyskills :
smereportingqualityslaproduct life cycle