Incident Manager

Job Description

About NokiaWe create the critical networks and technologies to bring together the world s intelligence, across businesses, cities, supply chains and societies. With our commitment to innovation and technology leadership, driven by the award-winning Nokia Bell Labs, we deliver networks at the limits of science across mobile, infrastructure, cloud, and enabling technologies. Adhering to the highest standards of integrity and security, we help build the capabilities we need for a more productive, sustainable and inclusive world.About Cloud and Network ServicesCloud and Network Services, include the existing Nokia Software business (excluding Mobile Networks network management), Nokia s enterprise solutions, core network solutions including both voice and packet core, and managed and advanced services from its current Global Services unit. This unit will also act as a delivery channel of certain products from other business groups to enterprise customers. Cloud and Network Services will target growth by leveraging the industry transition to cloud-based delivery, network-as-a-service business models, and software-led value creation.Job Description- Good knowledge in 3G/4G/5G network with minimum 5 years of technical experience plus 2 years working experience in Incident manager role - Work experience on Telecom network in Core, RAN or Cloud Experience - Good exposure on 5G SA Core architechture - Exposure in Multivendor network environment - Ability to handle the network outage and drive towards restoration within defined SLA - Abiligy to drive Post incident review meeting with Customer and all relevant stakeholders - Strong Customer communication skillset - ITIL certification is Plus - Technical & Management bridge handling experience - Vendor management and escalation management experience. - Knowledge on incident and problem management process. - Should be ready to work in 24X7 shift operations. - Good experience in Service Level management - Fluency in Spoken and written English, - Should be an excellent business communication skills - Ability to work under highly pressurized environment. - Customer management Experience - Experience in process development - Knowledge on project management/Customer SLA Management - Good Communication and inter personal Skills - Prior Experience in Global Customer Interaction - Flexible and ready for new challenges - Good in multi-tasking - Highly engaged and motivated - Innovative, Open mind, Collaborative - Quality oriented and Focused on execution excellence - Consistent in using standard processes and tools - Presentation SkillsQualificationsBachelor or Master DegreeWorking with us, you will have a positive impact on people s lives and help to overcome some of the world s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves.- Good knowledge in 3G/4G/5G network with minimum 5 years of technical experience plus 2 years working experience in Incident manager role - Work experience on any 5G RAN or Nokia 5G RAN Experience - Good exposure on 5G SA Core architechture - Exposure in Multivendor network environment - Ability to handle the network outage and drive towards restoration within defined SLA - Abiligy to drive Post incident review meeting with Customer and all relevant stakeholders - Strong Customer communication skillset - ITIL certification is mandatory - Technical & Management bridge handling experience - Vendor management and escalation management experience. - Knowledge on incident and problem management process. - Should be ready to work in 24X7 shift operations. - Good experience in Service Level management - Fluency in Spoken and written English, - Should be an excellent business communication skills - Ability to work under highly pressurized environment. - Customer management Experience - Experience in process development - Knowledge on project management/Customer SLA Management - Good Communication and inter personal Skills - Prior Experience in Global Customer Interaction - Flexible and ready for new challenges - Good in multi-tasking - Highly engaged and motivated - Innovative, Open mind, Collaborative - Quality oriented and Focused on execution excellence - Consistent in using standard processes and tools - Presentation SkillsAdditional Information, About NokiaWe create the critical networks and technologies to bring together the world s intelligence, across businesses, cities, supply chains and societies. With our commitment to innovation and technology leadership, driven by the award-winning Nokia Bell Labs, we deliver networks at the limits of science across mobile, infrastructure, cloud, and enabling technologies. Adhering to the highest standards of integrity and security, we help build the capabilities we need for a more productive, sustainable and inclusive world.About Cloud and Network ServicesCloud and Network Services, include the existing Nokia Software business (excluding Mobile Networks network management), Nokia s enterprise solutions, core network solutions including both voice and packet core, and managed and advanced services from its current Global Services unit. This unit will also act as a delivery channel of certain products from other business groups to enterprise customers. Cloud and Network Services will target growth by leveraging the industry transition to cloud-based delivery, network-as-a-service business models, and software-led value creation.Job Description- Good knowledge in 3G/4G/5G network with minimum 5 years of technical experience plus 2 years working experience in Incident manager role - Work experience on Telecom network in Core, RAN or Cloud Experience - Good exposure on 5G SA Core architechture - Exposure in Multivendor network environment - Ability to handle the network outage and drive towards restoration within defined SLA - Abiligy to drive Post incident review meeting with Customer and all relevant stakeholders - Strong Customer communication skillset - ITIL certification is Plus - Technical & Management bridge handling experience - Vendor management and escalation management experience. - Knowledge on incident and problem management process. - Should be ready to work in 24X7 shift operations. - Good experience in Service Level management - Fluency in Spoken and written English, - Should be an excellent business communication skills - Ability to work under highly pressurized environment. - Customer management Experience - Experience in process development - Knowledge on project management/Customer SLA Management - Good Communication and inter personal Skills - Prior Experience in Global Customer Interaction - Flexible and ready for new challenges - Good in multi-tasking - Highly engaged and motivated - Innovative, Open mind, Collaborative - Quality oriented and Focused on execution excellence - Consistent in using standard processes and tools - Presentation SkillsQualificationsBachelor or Master DegreeWorking with us, you will have a positive impact on people s lives and help to overcome some of the world s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves.- Good knowledge in 3G/4G/5G network with minimum 5 years of technical experience plus 2 years working experience in Incident manager role - Work experience on any 5G RAN or Nokia 5G RAN Experience - Good exposure on 5G SA Core architechture - Exposure in Multivendor network environment - Ability to handle the network outage and drive towards restoration within defined SLA - Abiligy to drive Post incident review meeting with Customer and all relevant stakeholders - Strong Customer communication skillset - ITIL certification is mandatory - Technical & Management bridge handling experience - Vendor management and escalation management experience. - Knowledge on incident and problem management process. - Should be ready to work in 24X7 shift operations. - Good experience in Service Level management - Fluency in Spoken and written English, - Should be an excellent business communication skills - Ability to work under highly pressurized environment. - Customer management Experience - Experience in process development - Knowledge on project management/Customer SLA Management - Good Communication and inter personal Skills - Prior Experience in Global Customer Interaction - Flexible and ready for new challenges - Good in multi-tasking - Highly engaged and motivated - Innovative, Open mind, Collaborative - Quality oriented and Focused on execution excellence - Consistent in using standard processes and tools - Presentation SkillsAdditional Information,

Keyskills :
incident managementproblem managementchange managementitilslaopen mindcore networkservice levelglobal servicesnetwork servicesquality orientedvendor managementsoftware businessworking experience