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IT Infrastructure & Operations Analyst

3.00 to 5.00 Years   Chennai   10 Feb, 2021
Wolters Kluwer (WKL)
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryEducation / Training
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Works under a moderate level of guidance and direction, provides second-tier support to end users for either PC, server, or mainframe applications and hardware. Handles problems that the first-tier of help desk support is unable to resolve.Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.Performs a range of technical assignments and solves moderately complex problems under guidance of established policies and procedures.Simulates or recreates user problems to resolve operating difficulties.Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise. Escalates more complex problems to senior level.Responsibilities and Qualifications:The candidate will be responsible for the build, configuration, maintenance, security, performance of customers infrastructure on the public cloud.Experience (3 to 5 years) and knowledge on the following technologies/services are required:

  • Operating Systems both Windows and Linux in all existing flavours.
  • Network capabilities to design, configure, build, maintain virtual networks, firewalls, and application firewalls.
  • Cloud technologies MS Azure and Amazon AWS.
  • Incident and change management process ITIL is preferred.
  • Active Directory/GPO/DHCP/DNS
  • Monitoring tools (SCOM, Zabbix, PRTG, AppDynamics)
  • Scripting capabilities for automation (Powershell, Bash, Python)
  • Specific certifications on above technologies and processes are also greatly appreciated.
  • The role includes capacity planning, performance monitoring, troubleshooting, as well as backup, recovery, and business continuity (Disaster Recovery).
Key soft skills:
  • Team working
  • A logical approach to work
  • The ability to prioritize tasks/ Good organizational skills
  • Excellent oral, written and interpersonal communication skills (English mainly) including strong presentation skills.
  • Availability to work on extra time
  • Problem-solving skills
  • Patience
  • Meticulous attention to details
,

Keyskills :
slavirtual networkssystems engineeringcapacity planningreportingcustomer relationsaccountsbusiness continuitychange managementnetwork serviceslogical approachmis

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