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IT Support Engineer I, IT Services

3.00 to 8.00 Years   Chennai   04 Apr, 2023
Amazon
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    • Provide ticket-based, walk-up and remote Helpdesk support for Amazon s growing multi-site user base and environments.
    • Direct internal and external service provider engagements, as needed, in the processing of support requests for effective and timely resolution of issues.
    • Manage various routine processes such as new hire onboards, computer life cycle management, asset management, computer imaging, hardware warranty support and hardware recycling.
    • Participate in the development, implementation and administration of processes and procedures to ensure the reliability, recoverability, and optimum performance of user hardware and local services.
    • Work in tandem with the rest of the IT Operations team to uphold system SLAs with a rotating On-call schedule for production support issues.
    • Research, procure, vet and deploy new hardware and software solutions.
    ,
    • At least 3 years of related industry experience in an enterprise environment.
    • Candidate should be results oriented and delivery focused with demonstrated experience working with corporate users and engineering teams.
    • Analytical abilities and proven problem-solving skills; must be a real troubleshooter who excels at spotting issues and monitoring problems.
    • Ability to multi-task and handle multiple priorities in an innovative and fast paced environment.
    • Strong verbal and written communications skills, including an ability to effectively communicate with both business and technical teams.
    • Significant experience supporting users and their hardware and software.
    • Experience with AD Systems Administration in a mixed operating system environment Chrome OS, Windows and Unix.
    • Knowledge of networking hardware and concepts.
    • Able to integrate into a team environment as well as handle project work independently with minimal supervision.
    • Undergraduate degree in an IT discipline.
    • Experience with managing or deploying enterprise services such as Voice gateway, Active Directory, Cisco network device, and OS imaging etc.
    • Willingness to travel on occasion to remote offices domestically and internationally.
    • English language, fluency in written, basic in verbal

Keyskills :
production supportit operationsit supportactive directoryasset management

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