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ITIL Service Request Lead

5.00 to 9.00 Years   Chennai   07 Feb, 2023
VEGA Intellisoft Private Limited
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryManagement Consulting / Strategy
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    ITIL Certified and worked in ITSM processes for atleast 3 to 4 yrs working experience in ITSM OperationsLogging all relevant incident/service request details, allocating categorization and prioritization codesProviding first-line investigation and diagnosisResolving incidents/service requests when first contacted whenever possibleEscalating incidents/service requests that they cannot resolve within agreed timescalesKeeping users informed of progressClosing all resolved incidents, requests and other callsConducting customer/user satisfaction call-backs/surveys as agreedCommunication with users keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc.Updating the CMS under the direction and approval of service asset and configuration management if so agreed Key Skills: ITIL Certified and worked in ITSM processes for atleast 3 to 4 yrs working experience in ITSM OperationsLogging all relevant incident/service request details, allocating categorization and prioritization codesProviding first-line investigation and diagnosisResolving incidents/service requests when first contacted whenever possibleEscalating incidents/service requests that they cannot resolve within agreed timescalesKeeping users informed of progressClosing all resolved incidents, requests and other callsConducting customer/user satisfaction call-backs/surveys as agreedCommunication with users keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc.Updating the CMS under the direction and approval of service asset and configuration management if so agreed,

Keyskills :
configuration managementcmsloggingoutages

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