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L1 Engineer

0.00 to 5.00 Years   Chennai   26 Oct, 2023
Intellixaa IT Solutions Pvt Ltd Hiring For -
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Hardware / Networking
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    networking Position : L1 EngineerDesignation : Trainee / Engineer.Project : Technical SupportExperience : 0 - 5 yearsJob Location : ChennaiJob Responsibilities:
    • Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Technical support
    • Ensure resolution provided in the first interaction with the customer
    • Acquiring knowledge about the newly released products and recent updates.
    • Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service
    • Position and sell Premium support contracts to customers based on their support entitlement.
    Qualification:Fresher - Graduate with Computer Science Background is mandatory. Engineering background, certification on networking concepts preferredExperience - Graduation from any backgroundTechnical skills & Ability:
    • Self-Motivated & Ability to Work Under Pressure
    • Should have good comprehensibility and understand ability of what customers want
    • Should have critical thought process and decision-making capability with focus on accuracy
    • Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies
    • Customer centrality and eagerness to drive himself/herself for up gradation in knowledge.
    • Ability to sell/Up sell
    • Candidates should be open to a shift of 24x7.
    Soft Skills:
    • Should possess good English verbal skills
    • Excellent logical reasoning
    Computer Proficiency:Basics understanding of Hardware and Software, Computer fundamentals, Internet and Networking fundamentals.If you any doubts kindly feel free to contact:hidden_mobile - ( hidden_email )hidden_mobile - ( Vaishali (hidden_email )

Keyskills :
computer networkingtechnical processnetworkingtechnical supportnetworking protocols

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