Looking for - Support Engineer

Job Description

Responsible to solve day-to-day incidents, service requests and work towards incident-reduction and automation. Also, update Service Now (ticket management tool) for all events with respect to the incidents, service requests, changes and problems.Lead and manage incidents, service requests and problem ticketsTroubleshoot issues, monitor key metrics and maintain overall health of the platformDeploy patches and any version upgrades on SAS platformsPossesses a good understanding of SAS Programming & shell scripting, reporting tools, infrastructure and utilize programming skills to develop/enhance SAS programs, macros and scripts.Ensure that all system security and control procedures are implemented and maintainedResponsible to maintain the configuration specification documentation both for functional and integration configuration.Work with software vendors on product requirements and issues related to the platform, security set-up and functional configuration.Drive small modules in support transitions and ensure application stability when taking over BAU support of new applications.Participate in business requirement gathering and design activities with business & IT stakeholders as part of scrum teamPerform delivery activities through Design/Build/Test/Deploy phases for regular releases on A&R platformUtilize JIRA for requirement gathering, validation/testing and go-live activities during releases.Work with the Integration teams to edit/update/maintain integration interfaces.Serve as a Lead and Support SME on the A&R platform for IT and business partners across regions and business areas.MANDATORY SKILLS:Knowledge on file systems, storage devices and ACLsExperience in SAS Administration & ability to handle support tickets independentlyEnsures the overall health and wellness of the SAS GRID platforms Designs, implements, and maintains platform security via SAS Metadata, Red Hat Enterprise Linux and LSFDemonstrated experience with SAS, R & Python programming languagesExperienced with SAS Enterprise Guide, SAS Studio, terminal clients such as Putty, WinSCP, MobaXterm & Citrix environmentsProven experience in engineering and software architecture design.Sound knowledge of various operating systems and databases.Efficient communication skills.Knowledge of client-server networking and database managementAbility to provide technical system solutions, determine overall design direction and provide hardware recommendations for complex technical issuesKnowledge of support processes like Incident Management, Problem Management, Change Management and experience working in support teams.Ability to work independently and collaborate with people across the globe with diverse cultures and backgrounds.Experience administering SAS platform in a multi-node GRID environment with Linux OS Hands-on experience as a SAS administrator of the 9x suite in a Linux environmentAbility to troubleshoot complex SAS issues and experience working with vendor technical support teamsExperience planning and developing support processes and adhering to best practicesKnowledge in working with Agile tools like JIRA, ConfluenceKnowledge in working in agile teams using methodologies such as SCRUM, Kanban and SAFe.Demonstrate willingness and attitude to take on different roles within Product team as when opportunity arisesLead/Manage incidents and service requests and report any outliers to the Product lead/Dev Ops lead within the product teamPREFERRED SKILLS:Administration background in SAS Viya 3.5/4.0 environmentsExperience with SAS Visual Analytics & Power BI highly preferredFamiliarity with shell scripting & groovy scriptingExperience in R and Python is an added advantageFamiliarity with API integration and custom scripting languages that may include the following technologies: JavaScript, PowerShell, HTML5, JSON, REST, SOAP, or similarFamiliarity with cloud technologies (AWS & Azure)Familiarity with GxP systemsFamiliarity with relational databases (MySQL, PostgreSQL) and non-SQL databases such as Mongo DBPassion for learning, innovating and delivering valuable software to people.EDUCATIONAL REQUIREMENTS:Bachelors degree in Computer Engineering, Electrical Engineering, Math, Computer Science, Information Science, or equivalent degree is preferred but not required. We will hire self-taught engineers without a formal education given that you have evidence of rich history of software engineering.OVERALL YEARS OF EXPERIENCE:9+ years of relevant IT experience,

Keyskills :
troubleshootingnetworkinglanoperating systems