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Manager - Customer Success

6.00 to 11.00 Years   Chennai   06 Jun, 2023
Highfinchglobal
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryManagement Consulting / Strategy
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Customer Success ManagerResponsibilities :- Ensure the timely and successful delivery of our solutions according to customer needs and objectives- Onboarding - Working on new on-boarding program and video walkthroughs.- Enabling Customer Success best practices - Upsell/Cross sell - Expand the relationships by Identifying and pursuing new business opportunities among existing customers that meet their objectives- Serve as the link of communication between key customers and internal teams.- Specifically liaise with Customer Service, Engineering and Product Development departments to improve the entire customer experience- Resolve any issues and problems faced by customers and deal with complaints to maintain trust- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics- Serve as the lead point of contact for all customer account management matters- Negotiate contracts and close agreements to maximize profits- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders- Conduct Quarterly Business Reviews with customers- Collaborate with sales team to identify and grow opportunities within territory- Execution & Implementation of new internal processes to streamline and scale CSM workBasic Qualifications :- Customer Success experience or Account Management- Bachelors/PG degree- Advanced Excel Skills- Executive Presence- Exceptional written and verbal communication- Ability to comprehend technical concepts and translate the same to business - Ability to travel - Start up experience is a bonus- Prior SaaS experience is a bonus,

Keyskills :
customer serviceaccount managementnew businessnew business opportunitiesadvanced excelkey accountscsm

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