Manager - Performance Management Data Quality

Job Description

• Manage people, process, communication & expectations around Data Quality
• Drive, Lead or Contribute to certain key initiatives within the Data Quality function
• Responsible for ensuring the expected data quality is maintained month on month while achieving certain improvements
• Ensure and provide guidance and support for the following activities relating to revenue, liabilities and averages (other measures as maybe added / modified from time to time) data sign off for PMI service release
  • Ensure that the PMI manual adjustments are identified and processed as per PMI adjustments governance policy / guidelines
  • Process the adjustments as per agreed timeline
  • Respond to countries and relevant stakeholders regarding status of adjustment requests before closing countries window to provide adjustments
  • Document and share with relevant parties all the key discussion points, decisions made, approvals (or rejections) received for adjustments etc.
  • Prepare and circulate DQ scorecards with stakeholders within agreed timelines
• Ensure adherence to PMI adjustments governance policy; periodically review the policy and contribute towards keeping it current
• Ensure that all service issues highlighted in DQ scorecards are identified, tracked, owned, and resolved

• Facilitate cross functional team discussions (internal / external) to resolve issues
• Follow Issue Management tracking mechanism, namely, raising problem ticket, CR, logging into IM tracker, follow up for resolution etc.
• Work with Change Management Teams (such as SCIM / EPM teams) in tracking / monitoring closure of issues
• Provide material for escalation to governance forums on issue resolution

• Ensure that the team has a good understanding of function specific concepts and KPIs
• Improve Operational Efficiency by improving process controls and increasing the level of end to end automation
• Ensure operations risks are highlighted in a timely manner at appropriate levels and devise an action item and implement the same
• Participate in pan IM activities
• Engage with change management teams and provide right level of support during change implementation

People / Resource Management

• Manage, develop, guide and engage a team of experts in data analysis
• Ensure the team is engaged appropriately both in terms of deliverables and career wise

Process and Service Management

• Ensure adherence to Maker / Checker control and minimize PASS 1 and PASS 2 errors
• Ensure minimal usage of EUCs; reduction of all macros used in the processes
• Ensure DOIs are maintained (that is, review and update as per agreed frequency); include what, why, and how of the processes; understanding of process on why it is being done and its importance as a part of the overall delivery of the service
• Identify opportunities to remove process waste, engage in standardisation of various reporting packs and encourage, drive and support automation initiatives thereby reduce / remove the non-value adds in the process.
• Establish robust control and governance on the process
• Drive productivity and achieve cost efficiencies through continuous improvement initiatives
• Drive a culture to capture appropriate metrics for tracking actual hours/ standard hours/ errors etc
• Ensure detailed documentation and it is up to date for all processes
• Ensure all business support queries are reverted within timelines

Our Ideal Candidate

• Finance Professionals (CA/CMA) or Under-Graduation in Engineering + MBA (Finance) from a reputed institution
• 7 to 10 years of relevant experience
• Minimum of 3 to 5 years in data analysis, reconciliations, setting KPIs, data governance in BFS operations context
• Experience around BI and data warehousing tools in BFSI context
• Strong analytic skills and ability to be hands on with data (incl. writing queries)
• Good understanding of banking products / Operations
• Domain knowledge and skills around business performance management

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Keyskills :
data qualitydata analysisrobust controldata governancedata warehousingbanking productsissue managementstatements of work sow