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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Rs 10 - 18 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | Sales / BD,General / Operations Management |
| EmploymentType | Full-time |
Role -Effectively Analyse large volumes of Data, communicate Actionable insights and drive improvement based on solid data and analytics.Design and develop new ways of working with the back office areas to support best in class Productivity & Cost management.Derive Accurate Forecasting and capacity planning for effective Resource UtilizationThe workforce Manager is responsible for management & direction of the workforce team.Manages a team of WFM & Operational analysts.Conduct analysis and recommends solutions to Productivity issues over multiple SitesAnalyse business information to identify process improvements for increasing business efficiency and effectiveness.Responsibility -Responsible for effective Planning and Analysis to maximize Revenue, Volume Handled and ProfitabilityResponsible for Forecasting Accurate Workload Responsible for creative & efficient Workforce solutions to resource constraints.Responsible for leading, developing and managing a team of WFM Experts,
Keyskills :
team management skillsback officeteam managementcapacity planningmanagement skillsstatistical toolsbusiness efficiencycommunication skillsresource utilizationbusiness informationoptimization strategies