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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Rs 6 - 8 Lakh/Yr |
| Industry | Internet / E-Commerce |
| Functional Area | Back Office Operations |
| EmploymentType | Full-time |
Job TitleCustomer Support Associate Hierarchy LevelL1/L2Job DescriptionWill be primary interface for our Business to Business customers.Associate will be responsible for timely and accurate support to our customers with a strong focus on high standard for the role.Contribute to a team environment while adhering to service level agreements for email / Phone cases.Demonstrates end to end ownership of every interaction coupled with proactive problem solving and provides exceptional support to our customers.Demonstrates effective, clear and professional written and oral communication.Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.Must havesElaboration of minimum requirementsQualificationHigh School Diploma or EquivalentSutherland Behavior AssessmentPassing threshold 60 and above (Customer support Non-Voice)Language AssessmentB2 and Above (Brand Mandarin). Read and WriteMinimum Skill Based AssessmentMSA- Passing score of 85% in each sectionBasic user level familiarity of Operating System (Windows)Knowledge and ability to navigate different web browsersPerforming all end-user services on the email systemComprehension Ability to clearly understand the problem statementComposition Ability to compose grammatically precise, concise and apt sentencesWritten and verbal communication skills Ability to communicate correctly and clearly with a friendly ambianceGood understanding of email etiquettes.Strong customer service focus Active email communication skills with ability to empathize with the customer and prioritize customer needsTyping skills of 30 words per minute with an accuracy of 93%Contact Ajay at J J INDIA at 9811008929 or email your resume at info@jjindia.co.in
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