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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Rs 1.5 - 6 Lakh/Yr |
| Industry | Advertising / MR / PR / Events |
| Functional Area | Market Research (MR),Event Management |
| EmploymentType | Full-time |
Job Duties:Maintains marketing staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.Maintains customer response operations by establishing work schedules; assigning employees; providing back-up.Maintains quality service by establishing and enforcing standards; training representatives; monitoring calls; surveying customers; evaluating outcomes.Resolves customer problems by training telemarketing service representatives; maintaining reference manuals and dialogue guides; providing information; answering questions.Maintains work process flows by coordinating information and requirements with related operational departments; participating with and providing resources to business improvement teams.Keeps management informed by preparing reports; making presentations; interpreting information; making recommendations.Maintains equipment by coordinating requirements with telecommunications and information services departments; examining state-of-the-art technology; recommending upgrades; controlling installations.Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.Contributes to team effort by accomplishing related results as needed.Skills and Qualifications:Supervision, Market Knowledge, Subordinate Involvement, Planning, Quality Focus, Resolving Conflict, Customer Service, Managing Processes, Presentation Skills, Technical Understanding, Financial Planning and Strategy
Keyskills :
reference manualsmarket knowledgebusiness developmentbusiness improvementfinancial planningsalesbrand managementcustomer servicemanaging processespresentation skillsguidesmanualseducational workshopsprofessional publicationsplanningadvertis