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Marketplace Safety Associate

0.00 to 1.00 Years   Chennai   23 Dec, 2020
Poshmark
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedia / Dotcom / Entertainment
Functional AreaOccupational Health / Safety
EmploymentTypeFull-time

Job Description

Poshmark is looking for a Marketplace Safety Associate who will focus on fraud detection and solve fraud-related issues. In addition to operational work, you will evolve our processes and help develop scalable solutions to fraud prevention. The Fraud Associate will play a critical role in making sure that our marketplace is trusted and safe. This is an entry-level position and perfect for a recent graduate or someone looking to pivot into a fraud mitigation career.**Candidates must be able to work a Tuesday-Saturday schedule.Responsibilities:

  • Effectively review & investigate purchases or events to identify fraudulent behaviors
  • Investigate users and orders in a thorough, unbiased and fair manner
  • Leverage a variety of data sources to establish informed decisions
  • Use back office tools to take appropriate actions on user accounts or orders
  • Provide stellar assistance to our users regarding fraudulent charges & activities
  • Collaborate with the Payment and Support teams to troubleshoot issues
  • Interact with the Poshmark community about sensitive issues in a professional manner
6-Month Accomplishments:
  • Familiar with Poshmark policies, processes, and procedures
  • Familiar with all Poshmark internal tools
  • Learn about all fraud types and become comfortable making decisions
  • Work independently and cross functionally to streamline processes to improve fraud processes
12+ Month Accomplishments:
  • Complete and exceed all 6-month responsibilities
  • Become a master in fraud and be able to determine all fraud types with no additional help
  • Work on a few ongoing projects at a time
Desired Skills:
  • 0-1 yr experience in Operational/Marketplace safety. Freshers can apply.
  • Great attention to detail & highly organized
  • Passionate about community & helping our users
  • Strong work ethic
  • Excellent verbal & written communication skills
  • Endless patience & contagious positive energy
  • Inherently curious
  • Confidence to work with upper management
  • Collaborative personality
  • Experience using Microsoft Excel is a plus
Where you will be in 12+Months
  • Ability to handle escalated cases
  • Mentor and support new associates
  • Take on additional responsibilities in order to support operations
  • Ability to provide input to improve and streamline processes
Why Poshmark Poshmark is a leading social commerce platform for the next generation of retailers and shoppers. Through technology, our mission is to build the world s most connected shopping experience, while empowering people to build thriving retail businesses. Since launching in 2011, Poshmark has become a vibrant social shopping community with five million Seller Stylists helping 60 million users discover items they love from over 100 million listings. The company is backed by the world s leading investment firms including Mayfield , Menlo Ventures , GGV Capital , Temasek , Inventus Capital , Uncork Capital , Union Grove Venture Partners , Shea Ventures and AngelList . For more information, please visit www.poshmark.com , or find us on Instagram , Facebook , Twitter, Pinterest and YouTube .About Us:At Poshmark, we re constantly challenging the status quo and are looking for innovative and passionate people to help shape the future of Poshmark. We re disrupting the industry by combining social connections with e-commerce through data-driven solutions and the latest technology to optimize our platform. We re nothing without our amazing team who deliver an unparalleled social shopping experience to the millions of people we connect each day.We built Poshmark around four core values:1) Focus On People to create empowered communities that drive success;2) Together We Grow to support each other to strive for our dreams;3) Lead With Love to foster genuine connections built upon a foundation of respect; and4) Embrace Your Weirdness to accept and empower one another on their own unique journey.We re invested in our team and community, working together to build an entirely new way to shop. That way, when we win, we all win together. Come help us build the most connected shopping experience ever.Here s what we ll set you up with:
  • A team that is invested in your career growth and development
  • Competitive salary
  • Company sponsored insurance
  • Smartphone reimbursement
  • Work alongside world-class talent
  • Flexible vacation / paid time off policy
  • Parental leave
  • Healthy and exciting catered lunches, snacks and beverages offered daily
  • Personal style encouraged (or not, whatever you re in to)
  • Fun company happy hours, parties, and offsite events
Poshmark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.,

Keyskills :
social commercefraud detectionback officeenvironmental impact assessmenteuropean works councilscomplianceproblem solvingsafetygovernmentsensitive issuesmicrosoft excelgraduate levelinductionsocial shoppinghse

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