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MS Senior Network Engineer

5.00 to 10.00 Years   Chennai   25 Jan, 2023
NTT Limited
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaNetwork / System Administration
EmploymentTypeFull-time

Job Description

    • Proactively monitors the work queues.
    • Perform operational tasks to resolve all incidents / requests in a timely manner and within agreed SLA.
    • Update tickets with resolution tasks performed
    • Identify, Investigate, analyse issues and errors prior to or when they occur and log all such incidents in a timely manner. Capture all required and relevant information for immediate resolution
    • Provide second level support to all incidents, requests and identify the root cause of incidents and problems
    • Communicate with other teams and clients for extending support
    • Execute changes with clear identification of risks and mitigation plans to be captured into the change record
    • Follow the shift hand over process highlighting any key tickets to be focussed along with a handover of upcoming critical tasks to be carried out in the next shift
    • Escalate all tickets to seek right focus from CoE and other teams, if needed continue the escalations to management
    • Work with automation teams for effort optimization and automating routine tasks
    • Coach Service Desk and L1 teams for technical and behavioural skills
    • Establish monitoring for client infrastructure
    • Identify problems and errors before they impact a clients service
    • Lead and manages all initial client escalation for operational issues.
    • Contribute to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals
    • Plan and execute approved maintenance activities
    ,

Keyskills :
routingbgptroubleshootingswitches

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