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Network Engineer Fault Repair Chennai

1.00 to 6.00 Years   Chennai   29 Nov, 2023
Talent Syndicate Pvt Ltd
Job LocationChennai
EducationNot Mentioned
SalaryRs 1.0 - 3.0 Lakh/Yr
IndustryTelecom / ISP
Functional AreaService / Installation / Repair
EmploymentTypeFull-time

Job Description

    Purpose of the Role:Responsible for 100% customer Service and maintenance of network element on field in the designated area.Role Description:1. Assume overall responsibility for ensuring 99.99% Customer Uptime2. Ensure that the switches in the network are maintained as per norms3. Ensure support for timely connectivity for all the cross functional teams4. Maintain the network database and submit the required report to the reporting manager on regular intervals5. Attend customer complaints on field and give quality resolution within the TAT6. Provide timely resolution of technical complaints through analysis/ trouble shooting7. Monitor NMS through relevant application and take appropriate action based on the events8. Analyze repeat complaints and ensure implementation of corrective measures through escalations if required9. 100% compliance on safety and cardinal rules10. Responsible for process adherence11. Provide structured feedback to management to provide permanent solutions to improve service level

Keyskills :
gponcrimpingfiber optic networkssplicing

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