Officer, Retail Banking Operations

Job Description

The Role ResponsibilitiesStrategyGRU being a Risk controlling unit - need to have a lot of understanding on the financial discipline, challenging and enterprising unit. Manage the team deliverables and build a high performing team.Business

• Internal / GL account (suspense and sundry) reconciliations
  • Credit Card, Debit card, Asset, ATM, retail branch banking reconciliations
  • PVB and Wealth operations
• Retail TP system balances vs GL balances validation / reporting and resolving breaks on Customer balances nature of GL.

Processes

• To handle account reconciliation activities covering
  • Internal / GL account (suspense and sundry) reconciliations
  • Stock and Position reconciliations
  • Credit Card, Debit card, Asset, ATM, retail branch banking reconciliation
  • PVB and Wealth operations.
• Perform error free reconciliation as per procedures (DOI) / Reconciliation Policy using reports from various transaction processing and recon applications. Prior experience of working with TLM (Transaction Lifecycle Management) reconciliation platform would ban added advantage.
• Handle customer queries and correspondence (both internal and external) and maintain effective working relationships with all departments, country and internal stakeholders including technology teams.
• Ensure effective follow ups and escalations, both internal and external, in resolving outstanding reconciliation items, process and system issues, as per agreed SLA / reconciliation matrix, DOIs. Ability to differentiate escalations to various senior levels depending on the nature and impact of an issue / open
• reconciliation break with clear articulation of the requirement and attention from them is a must.
• Actively look for opportunities to standardize processes and assist TLs and Managers in process mapping and automation / improvement efforts.

Risk Management

• Familiarize with Group Operational Risk, Group Money Laundering Prevention and other Policy and Procedures to the extent applicable.
• Actively assess risks and potential failure points in the processes handled and help highlight the areas to line managers and risk teams.
• Comply with all applicable rules / regulations and Company and Group Policies.
• Ensure adherence to all SLAs and proper updation of all logs such as TAT, system downtime, errors and exceptions log.
• Assist in carrying out BCP tests.
• Assist in Department and Group related projects.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Groups Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Banks Conduct Principles: [Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.

Key Stakeholders

• GBS Units, Technology and Country Counterparts

Our Ideal Candidate

• Graduates/ Postgraduates - Fresher / 2 - 3 years of experience

Role Specific Technical Competencies

• Basic Knowledge of use of MS suite of applications word, excel, MS access and reconciliation applications like TLM
• Basic Awareness on Risk, Risk Management principles and its framework
• Basic Knowledge of Change Management and Tools
• Basic Awareness of Code of conduct and bank policies relating to that
• Good English communication skills - both written and oral
• Ability to work with multiple teams across locations

About Standard CharteredWere an international bank, nimble enough to act, big enough for impact. For more than 160 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we cant wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.Visit our careers website

Keyskills :
Change ManagementEnglish Communication SkillsTLMMS Suitecode of conductRisk Management