Operations manager, Selection Monitoring

Job Description

Job summaryAbout Amazon: Amazon.com strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazons evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the companys DNA. The worlds brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. About the Team: Amazon s Selection expansion team started operations in March 2009 and has grown steadily in scope ever since. This is a global program supporting all marketplaces and operates out of Chennai. Amazon eCommerce Selection and Catalog Systems group at Amazon Chennai Center focuses on making direct impact on Selection for Amazon s Retail & 3rd party marketplace business across markets worldwide. The Selection Expansion team within this group owns end to end processes for discovering, prioritizing and adding new selection available to customers across different markets worldwide. This drives one of Amazon s core focus areas: providing the widest selection to customers. We operate in a fast paced, rapidly growing environment offering new challenges and opportunities for making changes that impact the Amazon ecosystem. About the Role: Operations Manager in this group is expected to interact directly with Amazon internal and external stakeholders across the globe to deliver on operational goals, drive process improvements and deliver business value. The person will be expected to be skilled in understanding customer needs, setting and managing expectations, building customer confidence through effective communication, reliable delivery, robust processes, and sound reporting metrics. The person will also be responsible for driving cost reduction (through process standardization and automation), quality improvements (by adopting appropriate audit and measurement mechanisms), and business impact across programs through policy changes and improvements in data quality and service delivery. The person will work with cross skilled team of associates (technical & non-technical) and business analysts to carry out business critical processes. The individual would be responsible for overall planning, budgeting, growth, delivery, process efficiency and productivity for their work groups. Key Performance Areas/Responsibilities Include: Manage the team of SMEs and Leads and ensure high service delivery and execution People Management (leadership role, team management, floor control and retention) Analyzing Inflow trend and highlighting gaps Formulate, Implement, Track career path & Individual Development Plans of each member in the Team Manage programs, processes and Metrics along with other tasks Drive cross functional projects to deliver business value for the team; be part of projects involving new feature definition to improve processes and reduce cost Work with data engineering team and Software development teams to improve tools, processes and reporting dashboards Analyze historical data to build quality improvement initiatives and drive quality strategies across the networkKey job responsibilities Manage the team of SMEs and Leads and ensure high service delivery and execution People Management (leadership role, team management, floor control and retention) Analyzing Inflow trend and highlighting gaps Formulate, Implement, Track career path & Individual Development Plans of each member in the Team Manage programs, processes and Metrics along with other tasks Drive cross functional projects to deliver business value for the team; be part of projects involving new feature definition to improve processes and reduce cost Work with data engineering team and Software development teams to improve tools, processes and reporting dashboards Analyze historical data to build quality improvement initiatives and drive quality strategies across the network,
• 2+ years experience in program or project management
• 2+ years of people management experience.
• Experience leading process improvements
Qualification & Experience: MBA from a Premier Institute with 4-6 years of experience of which a minimum 3 years is in interacting with global customers/stakeholders Experience in translating business needs into detailed feature requirements, data analysis and business case development, and managing programs from concept to implementation Prior experience in the capacity of operations manager/product manager/program manager/business analyst/software engineer would be a key requirement Ability to think both strategically and tactically and to drive execution. Should be equally comfortable with long term planning and day to day progress tracking and execution Proven track record of taking ownership and delivering results in a fast-paced environment Understanding of six sigma techniques and statistical analysis tools Excellent written and oral communication skills Preferred Qualifications: Experience in eCommerce/Hi-tech/Retail industry or management consulting with focus on one of these industries Background in analysis of large volume of data to drive analysis and to make decisions Good knowledge of data mining using SQL

Keyskills :
team managementmarketingsalessix sigmacustomer relationsmanagementbusiness case development