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Phone Banking Officer

1.00 to 5.00 Years   Chennai   26 Apr, 2023
Rekrut India Private Limited
Job LocationChennai
EducationNot Mentioned
SalaryRs 1.5 - 4.5 Lakh/Yr
IndustryBanking / Financial Services
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Job Description below- Axis Phones OfficerAxis Bank Chennai, Tamil nadu, India (On-site)#ComeAsYouAre " We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages areencouraged to apply & quot;About Axis Phones:Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contactCentre to provide a seamless experience to customers while fulfilling their service requirements andusing the opportunity to provide financial solutions via cross-sell and upsell. Supports sales andoperations teams in the day-to-day improvement of transactions and its quality via employeeengagement and coaching activities. Keeps a check on any malpractices and defines actions basisseverity of incidents. The overall objective is to improve customer engagement leading to superiorcustomer experience with improved productivity and sales effectiveness.About the Role:The Axis Phones Officer role is focused on rendering services to Axis Bank customers and ensuringsatisfactory, first-time resolution is provided for all customer queries. To be successful at this role theincumbent needs to be the best for our customers by ensure process efficiency and cross-sell / upsell setproducts.Shift Timing:- 24/7 rotational shifts and week offs. For female employees from 6:30 am to 9:30 pmrotational shifts.Key Responsibilities: Be the best for our customers by- Displaying complete onus to customers queries / problems- Delivering service with requisite courtesy and accuracy- Adhering to product and process requirements, with nil errors- Escalating customer issues to the right internal stakeholders- Effectively resolving customer complaints at the first instance, with excellent customer satisfactionscores Ensure process efficiency and effectiveness by- Complying to service and sales guidelines- Achieving Call Quality targets- Resolving customer queries at the first instance of contact, with minimum call handling time Cross-sell / upsell set products like- Loans and mortgages- Priority / elite accountsQualifications:Optimal qualification for success on the job is: Graduate or Post graduate from a recognized institution. 2- 5 years relevant role in voice customer service.Role Proficiencies:For successful execution of the job, the candidate should possess the following: Proficiency in systems related to Banking transactions and services. Good communication skills in both English and local language. Excellent lead generation and conversion skill. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. High sales orientation to meet the sales targets consistently. Teamwork, verbal and written excellence, resilience and highly motivated for developing a newdepartment.

Keyskills :
international bpotelesalesdomestic bpophone bankinginternational call centervrmdigital sales

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