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Phone Banking Officer

0.00 to 5.00 Years   Chennai   02 Oct, 2023
ICICI Bank Limited
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryBFSI
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    As a Phone Banking Officer, you get an opportunity to engage with customers across segments and provide any and every assistance required to ease their banking journey and servicing their banking, financial and investment need. Phone banking officer is responsible for resolving customer queries over the phone on day-to-day bases providing efficient service, providing customers with relevant products and service information and cross selling various banking products to our existing customers over the phone. To do so, it is imperative to develop a thorough understanding of the customers profile, demographics, banking behaviour and portfolio. Hence, this role will also require you to have a flair for identifying sales opportunities and driving revenue, while keeping NPS at the core of your engagement. Roles & Responsibilities:
    • Handling and resolving customer complaints/ queries over phone
    • Providing customers with relevant product and service information
    • Cross-selling various banking products to customers over the phone
    Key skills:
    • Fluency in spoken English & Hindi language
    • Open to work in rotational shifts
    Eligibility Criteria :
    • Sales and Relationship experience from any industry
    • Graduate with 0-5 years
    ,

Keyskills :
bankingsalescustomer servicecreditcross sellingidentifying sales opportunitiesphone bankingspoken englishbanking productseasehindienglishsellingservicinginvestmentdemographicsIdentifying New OpportunitiesIdentifying New Revenue Streams

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