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PMD Support Specialist

3.00 to 5.00 Years   Chennai   16 Feb, 2023
Nokia Solutions and Networks India Pvt Ltd
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    About NokiaWe create the technology to connect the world. Only Nokia offers a comprehensive portfolio of network equipment, software, services and licensing opportunities across the globe. With our commitment to innovation, driven by the award-winning Nokia Bell Labs, we are a leader in the development and deployment of 5G networks.Our communications service provider customers support more than 6.4 billion subscriptions with our radio networks, and our enterprise customers have deployed over 1,300 industrial networks worldwide. Adhering to the highest ethical standards, we transform how people live, work and communicate. A truly global company, we are 166 nationalities working in more than 118 countries.Come create the technology to connect the world.Job DescriptionProduct data management (PDM) means processes to create, maintain and distribute information related to Nokia products and services. Product master data enables various business processes e.g. in product management, R&D, sales, orders and deliveries, manufacturing, procurement, and customer care.In Nokia, product master data is managed in dedicated PDM tools, from where the data is integrated to tens of other business applications utilizing the product data. Nokia PDM tools are used globally, by thousands of users worldwide, both by Nokia internal employees and external collaboration parties.We are now looking for a Product master data management Support specialist into our global PDM development and support team. The team contributes to the development of global PDM processes, concepts, and tools, and provides back office business support within the PDM process and tool ecosystem.The responsibility of the PDM support specialist is to provide Tier 2/Tier 3 level business support a.k.a. process and data support towards the Key Users of Nokia PDM tools, and the business and IT support teams of other integrated tools using product data. The job is very much data oriented .Main tasks are to:
    • Handle on daily basis the incoming support requests (service requests, problems/incidents, questions).
    • Provide training and advice to the (key) users of PDM tools, act as a subject matter expert contact.
    • Liaise with needed concept & process experts.
    • Coordinate request fulfillment or problem solving between the needed parties (IT application support, subject matter experts, other business support teams, requestors).
    • Create and analyze various product master data reports.
    • Ensure overall quality of business support given to our customers.
    The position offers a grandstand view to the world of complex product master data management and related business processes in a large, globally working high tech company.The position is primarily located in Chennai, India.Additional Information,

Keyskills :
application servicesfinancial servicessqlmaster data managementit supportback officemaster datadata managementproblem solving

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