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Production Support Engineer

4.00 to 8.00 Years   Chennai   09 Oct, 2021
Fiserv India Pvt Ltd
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

About the business and the role We re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company s approximately 44,000 associates proudly serve clients in more than 100 countries, so our customers, members and consumers can move money when and where they need it, at the point of thought. Our aspiration is to move money and information in a way that moves the world.As a FORTUNE 500 Company and one of FORTUNE Magazine World s Most Admired Companies for the 8th consecutive year, we are committed to excellence and purposeful innovation. Explore the possibilities of a career with Fiserv and Find Your Forward with us.What does a Production Support Engineer role look like This role is part of the Fiserv Technology Services group and supports several different Payment Gateways and Payment Back End applications.

  • This role is part of a highly technical support team that work covering application support for a critical part of Fiserv
  • The role is a considered Level-II and typically works with Merchant Reps and the Level-I support teams as opposed directly with merchants
  • Responsibilities include application-wide troubleshooting, implementation, and validation
  • The team works on a 24/7 rotation to implement and validate scheduled changes for critical payment gateway and back end applications
  • They work application level incidents related to supported payment applications
  • We perform analysis of alerts/errors in application logs to determine impact and recommend steps to mitigate impact and steps for permanent resolution
  • The team helps to drive incident calls for supported applications and works with Global Command Center teams to address merchant specific as well as application-wide issues
  • We will help you grow in your knowledge of the applications supported and move you into the role as a subject matter expert
  • Recognition for superior work will be rewarded with a highly competitive salary and yearly incentives
Basic Qualifications for Consideration:Ten years technical support experience including Windows AdminAbility to clearly communicate complex technical issues to Merchant Representatives, Incident Managers, Product Owners, and various other Fiserv teams.Flexibility to work a 24/7 on-call schedule on a weekly rotation basisBachelor s DegreePreferred Skills, Experience, and Education:
  • Bachelor s Degree in Computer Science, Information Systems, or related discipline preferred experience
  • Experience managing network technologies such as LAN/WAN, Windows Servers, SQL, Firewall, POS systems
  • Strong PC/Windows and or AIX experience along with a technical aptitude is needed. Must be able to handle issues that arise with minimal oversight or guidelines and work under pressure
  • Experience with monitoring tools such as Splunk, Grafana, and Kibana
  • Experience managing software applications across a multi-unit environment
  • A meticulous mindset with strong attention to detail, and adaptability for a fast-paced environment
  • Excellent time management, organizational, and communication skills
  • Banking background and familiarity/experience with banking operations is advantageous
What is in it for you
  • A dynamic career packed with growth & future mobility opportunity within the organisation
  • Joining a leader in Financial Technology
Our Talent Acquisition colleagues will be in touch with the shortlisted applicants. You have our assurance that all applications will be treated with the highest confidentiality.,

Keyskills :
command centerfinancial servicesslapayment gatewaystechnical supporttime managementcomputer sciencetroubleshootingshell scriptingtalent acquisitionsqlbanking operationsunixmonitoring toolsfortune 500

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