req, Key Account Manager

Job Description

Job Code : JN/51212/2013 Contact Person : Sharmila M Industry type : Logistics/Shipping/Freight Forwarding Position : Key Account Manager Status : active Response Ph/Mob : hidden_mobile5-19 Response Email 1 : Date : 24-Jan-2020 End Date : 29-Feb-2020 CTC Range : 12 LPA Posted by : sharmila Email : Job description : 1. BRIEF DESCRIPTION This position is responsible for SA Retail Key Account Management with focus on account development. It forms an integral part of the global account management efforts to establish, maintain and grow business partnerships with the key accounts. The position will develop relationship with the customers within a designated region to identify new growth opportunities. The role includes analyzing country and customer operating environments, workflows and define processes solutions to meet key customers requirements. The position will participate in the pre and post Key Account activities to ensure proper and good customer support. The position is expected to engage, and take the lead to a certain extent, with internal parties (e.g., Logistics Engineering, Service Quality) to support Key Account Management activities 2. KEY RESULT AREAS a) Develop customer relationship, identify and lead new business opportunities to increase customer stickiness and account revenue / profitability b) Achieve program quality and strategic account initiatives - Plan, develop and implement Key Performance Indicators (KPIs) as measurement tools to achieve customer objectives. Identify enhancement opportunities to improve performance and/or process efficiency through data analysis c) Customer Engagement - Participate in the expansion and enhancement of services to customers. Maintain regular effective and timely liaison with key accounts d) Achieve operation excellence - SOP compliance, Lean, process enhancement to attain DIFOT (Deliver In Full, On-Time) e) Act as effective communication channel between accounts and APLL origins. Provide regular and timely updates on ground development to APAC Retail KAM and customers f) Lead implementation - Organize existing account on-boarding to new / existing origins on new process implementation, vendor seminar in conjunction with country functional groups. KEY ACCOUNTABILITIES Key accountabilities include but are not limited to: a) Develop in-depth relationship with the accounts to be updated on the accounts growth plan and near / long term supply chain strategies within the designated regions and / or countries b) Lead key account programs to ensure overall program effectiveness Take ownership and responsibility to execute the account program, bring innovative ideas to improve overall program effectiveness Ensure program development in line with account s supply chain strategies, consistently grow business partnership with the account Use of information technologies and retail strategic products to differentiate and outperform customer s competitiveness in their industry c) Develop and execute account growth strategies Actively work with global / region commercial and account team to develop and execute account growth strategies Set engagement plan with various levels and divisions (retail and sourcing) stakeholders of the account, arrange SME touch base on strategic level discussions Support commercial and global account team to develop and execute account growth strategies d) Ensure account program compliance Timely address service issue escalation with the operations and set preventive actions as needed Ensure LP/SOP accurately address process commitment Educate/train local teams for performance compliance e) Actively identify opportunities to improve customer s supply chain efficiencies Conduct regular performance review, strengthen program service quality, including 2PL partners services. Identify opportunities, offer recommendations for process improvement. Work with customer, SME and the global account team to perform regular health check of the customer s existing supply chain efficiency Customize and develop new KPI to support account strategic supply chain needs, enable additional insights and visibility of SC to drive efficiencies. Share best practices with the account to drive innovative solution f) Manage and monitor new program implementation to achieve successful delivery Take ownership of key account s new program implementation Ensure proper implementation team set up with clear roles and expectations. Assign CIT lead as appropriate. Bridging customer requirement with the implementation team including IT and operations Ensure professional use of implementation tools throughout the project. Oversees effectiveness to achieve high standard implementation results. 7. INCUMBENT SPECIFICATION Industry Experience 5-10 years of experience in logistics management, warehousing and distribution and other supply chain-related services. Experience in managing customer logistics & developing procedures to achieve project success Candidates with key account management experience are preferred Candidates with experience in retail industry would be a plus Key Competencies Customer oriented with the ability to establish strong relationships and interact effectively with customers at various levels Strong analytical, problem-solving and organizational skills. Strong team management skill-set and track record Excellent presentation and communication skills. Team player with the ability to work independently within deadlines. Ability to effectively & efficiently adopt/adapt information technology and logistics solutions as an enabler to supply-chain processes. Uploaded Date : 24-Jan-2020,

Keyskills :
key account managementkey performance indicators