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Risk Operations Agent

3.00 to 4.00 Years   Chennai   26 Feb, 2021
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryInternet / E-Commerce
Functional AreaOperations Management / Process Analysis,Finance / Accounts / Tax
EmploymentTypeFull-time

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal s 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.As a Compliance Agent within Financial Services, your primary responsibilities will be ensuring our customers are in compliance with the Compliance Policy as defined in PayPal s Terms of Use. You will help to ensure that PayPal implements the appropriate controls and monitoring to satisfy its obligations to the appropriate regulatory authorities. You will be responsible for the review of customer accounts and applications related to high risk products and features, reports of fraudulent or unfair practices and/or policies and programs. As a Compliance Agent you will respond to customer inquiries via phone and e-mail in an efficient and effective manner related to dispute questions and perform phone outreach as needed. You will be expected to stay current on applicable regulations and utilize independent judgment in the application of those regulations.Working assigned queues, emails and service requests, as well as other Compliance related items on a daily basis. Processing queue items in a timely manner including Kana, ATTACK and Norkom queues Maintain professional interaction with PayPal personnel and customers at all timesResponsible for ensuring customers are in compliance with PayPal Policy as defined in PayPal s terms of UseResponsible for ensuring that PayPal implements the appropriate controls and monitoring to satisfy its obligations to the regulatory authorities and for ensuring that Anti Money Laundering regulations are adhered to and monitor account activity accordinglyProcessing queue items such as KYC, KYB, SAR, PEP, WLM, and Transaction Monitoring in a timely manner as measured against communicated departmental targetsProvide feedback to management regarding necessary changes and updates; including policies, upgrades, and potential workflowNote:

  • Willingness and flexibility for shift timings and week off schedules
Our world-class culture is something we re proud of. We re committed to creating a thriving and inclusive workplace with great benefits including:
  • ICICI Lombard Health Care medical plan
  • Dental and vision
  • Claims process
  • Help with your medical plan
  • Group personal accident insurance
  • Group term life insurance
  • Group critical illness insurance
  • Business travel insurance
  • Gratuity scheme
  • Employee Stock Purchase Plan
  • National pension scheme
  • Time off and leaves
  • Disability leave
  • Employee Assistance Programme
  • Manage stress
  • Adoption assistance
  • Childcare@PayPal
  • Eldercare@PayPal
  • PayPal Gives
  • Healthy eating at PayPal
  • Performance-based awards
  • Educational Assistance Programme
  • Telecommuting and flexi-work arrangements
  • Family support
  • Support for new parents
  • Developmental assistance
Were a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.R0067309 ,

Keyskills :
critical illnessassistive technologystrategic partnershipspersonal accidentanti money launderingsarfinancial servicestechnological innovationtransaction monitoringkyc

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