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Sales Account Management Specialist

5.00 to 8.00 Years   Chennai   13 Oct, 2021
Aruba Networks
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Hardware / Networking
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

Sales Account Management SpecialistThis role has been designated as Office , which means you will primarily work from an HPE office.Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers outcomes from their digital transformation.This is a regional country role, in the front office, focusing on control operations for the TS business. SAMS Account are high-end accounts within the customized segment & may often be Corporate Global accounts.The RoleThe SAMS key role is to ensure customer satisfaction while having o direct impact on order & revenue growth for the account. In addition to all the task owned by a Customized CA/CSAS, they take ownership for some task which would be allocated to Sales on Customized Account. However. They do actively sell to the customer. They deliver industry leading service levels while ensuring accurate, timely and complaint sales order and revenue for new and existing large complex contracts. They do this by working directly with customers to understand & deliver against their requests. They work directly with Sales, Business & Delivery to identify growth & customer satisfaction opportunity. They proactively utilize a range of tools to provide data & information to customers, Sales, Business & Delivery.Key Responsibilities

  • First point of Customer contact for all control enquiries
  • Proactive renewal planning & management
  • Account team member with Sales Business/Delivery contacts
  • Meeting individual metrics related to the activities under their responsibility & Account related metrics for their allocated accounts
  • Ensure compliance in all their activities
Key skills
  • Customer facing skills & customer understanding
  • Strong organizational & communication
  • Team working locally across organizations and across geographies
  • Strong understanding of HPs portfolio, controls & revenue process E2E & compliance
  • Naturally proactive & demonstrates clear sense of ownership
  • Experience 5 to 8 years
Day to day activities
  • Ownership and accountability for the end-to-end process to ensure accurate timely response to
  • Customer request
  • Ownership and accountability for sales order management activity, order acceptance and revenue
  • management
  • Proactive planning of customer renewals for care pack
  • Ownership of RAPID report & associated actions where applicable to allocated accounts
  • Resolves Business Decisions Needed ( BO N) requests from GO
  • Identifies process solutions for customer account ts adhering to standard process as far as possible Adherence to all policy and audit requirements
  • Produces spreadsheets & custom deliverables as applicable to allocated accounts
  • Invoicing solutions & DRS Management
  • MEC activities management
Join us and make your mark!We offer:A competitive salary and extensive social benefitsDiverse and dynamic work environmentWork-life balance and support for career developmentAn amazing life inside the element! Want to know more about it Then let s stay connected!https://www.facebook.com/HPECareershttps://twitter.com/HPE_CareersJob:Sales OperationsJob Level:IntermediateHewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.,

Keyskills :
order managementptsservice levelstheatreit servicesteachingaccount managementcustomer contacttechnology solutionssales accountsales orderadministrationfront officesurgerystatements of work sow

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