Senior Associate

Job Description

Job Title: Senior Associate Date:2022Department:ISPL-ARPCLocation:CHENNAIBusiness Line / Function:CIB/ISPL-ARPCReports to: (Direct) Grade: (if applicable) Senior Associate (Functional) Number of Direct Reports:NADirectorship / Registration:NAPosition PurposeTo manage, monitor and control transaction processing for Remittance & Payments of BNPP WITH THE OBJECTIVE to facilitate smooth functioning of Operations Objectives of BNPPISPL for all the sites handled Responsibilities Direct Responsibilities 1. Operations MANAGEMENT: Supervise processing of Remittance & Payments transactions to ensure that they are accurate, as per the prescribed service delivery standards and as per the SLA with the sites. 2. OPERATIONS RISK MANAGEMENT : Maintain control over outstanding and unreconciled entries. Implement and monitor control plans and pay attention to risk related areas in operations. 3. COMPLIANCE: Ensure adherence to internal guidelines, compliance, screening, legal and regulatory aspects by the team members. Contributing Responsibilities 1.OPC: Contribute to the Operations Permanent Control framework 2.CUSTOMER SERVICE: Monitor turn around times, and operational efficiency. Resolve customer queries and maintain clear communication with onshore counterparts 3. CLIENT RELATIONSHIP MANAGEMENT : Support MO to address ultimate client needs and resolve customer complaints if any. 4. INFORMATION MANAGEMENT : Supervise preparation and submission of MIS and reports to management as required and disseminate information to the Team 5. SWIFT knowledge: Should have good knowledge on SWIFT related payments and messages to handle investigations queries raised by clients or banks Technical and Behavioral Competencies required TECHNICAL COMPETENCIES REQUIRED:1.Familarity with Computer applications, MS Office, Business Objects etc2.Familarity with Back Office Operations, Processes and systems.3.Knowledge on various regulations connected with Banking Operations.4.Operational Risk awareness5.Knowledge on Banking Law & Practice6.Product Knowledge on Cash ManagementBEHAVIOURAL COMPETENCIES REQUIRED :1.Communications Skills2.Networking & Logistics Management3.Interpersonal & Team Building Skills4.Results Driven5.Taking Initiative and Risk Management Skills6.Client Focus and Decision Making Skills Experience and Qualifications required Experience: Minimum 2 yearQualification: Bachelor Degree and /or Master Degree Responsibilities Direct Responsibilities
• • Coordinate the daily activity:
  • Organise, follow and adjust resources according to presence and skills vs workload throughout the day, report any staffing risk
  • Execute intra-day and end of day recurrent tasks
  • Contribute to payments processing under scope when required
  • Ensure the quality of duties handled:
  • Ensure regular payments validation in order to identify operational risk
  • Analyse claims, incidents + 4 eyes control
  • Define and propose corrective actions
  • Coordinates continuous relationship with Site in scope:
  • Ensure pro-active communication
  • Identity and report operational change requests to Team leader
  • Mitigate the operational risk to improve CBO efficiency:
  • Ensure strict respect of procedures (generic & specific, SLAs, manuals of activities )
  • Detect and correct errors (first level of control) and ensure systematic reporting according to procedures in force
  • Ensure registration and report quality of doer (number of errors) / checker (number or errors avoided)
  • Instantly raise issues to the hierarchy, propose immediate turnaround
  • Ensure and control completeness and correctness of the activity performed during the day.
  • The Coordinator is part of the processing team and the expected split between both functions is 25% Coordinator and 75% Processing Officer
    • Coordinate the daily activity:
    • Organise, follow and adjust resources according to presence and skills vs workload throughout the day, report any staffing risk
    • Execute intra-day and end of day recurrent tasks
    • Contribute to payments processing under scope when required
    • Ensure the quality of duties handled:
    • Ensure regular payments validation in order to identify operational risk
    • Analyse claims, incidents + 4 eyes control
    • Define and propose corrective actions
    • Coordinates continuous relationship with Site in scope:
    • Ensure pro-active communication
Contributing Responsibilities
• • Contribute to prepare and animate conference calls with sites
  • Contribute to projects by coordinating, ensuring UATs completion and reporting issues
  • Contribute to identify and update the procedures under scope (operational procedures, SLA )
  • Participate in permanent improvement of current processes (bottom-up approach) to increase the quality of service
  • Fulfilling responsibilities well and on time to:
  • Consolidate Client Satisfaction
  • Develop CBO positive image/Reputation from Stakeholders (internal and external), in building trustful and business driven relationship
Specific Qualifications (if required)Interlocutors- COO- Head of CLM/CSD/TBLO Country host: - HR- Finance- Facilities- OPC- ITKey Performance indicators
• • Number of errors
  • Number of incidents
  • Number and type of claims
  • Number of mistakes stopped by 4 eyes control
  • Specific KPI defined with each site in SLA
  • Ratio of team versatility
  • Financial loss arising out of operations
Education Level: Bachelor Degree or equivalent Experience Level At least 5 years Other/Specific Qualifications (if required), *Bachelors Degree

Keyskills :
back office operationsback office processingmissalesinsurancecustomer relations