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Senior Case Handling Engineer

3.00 to 5.00 Years   Chennai   19 Apr, 2021
Nokia Solutions and Networks India Pvt Ltd
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaNetwork / System Administration
EmploymentTypeFull-time

Job Description

The Policy Controller Product Support team is seeking highly motivated individuals to join our elite group in supporting Nokias cutting edge Policy and Charging Rules Function platform Nokia Policy Controller.Job Responsibilities & Competencies

  • Independently works within broad guidelines and uses best practices and knowledge of internal or external business issues.
  • Transfers concepts for professional direction of own organisational unit into actionable measures.
  • May lead small technical projects with limited risks and resource requirements.
  • Provides assistance to experts to perform troubleshooting methods like system level tracing, debug, protocol flow analysis.
  • Identifies, reproduces and characterises defects and collaborates promptly with R&D teams for fixes.
  • Interacts with customer for complex cases, providing workarounds, etc.
  • Ensures SLAs are met for escalated cases.
  • Contributes for Root Causes Analysis (RCA) analysis and report creation.
  • Complies with the requirements as per the emergency process role, whenever required.
  • Creates knowledge articles (author, reviewer).
  • Creates technical documents and guidelines.
  • Develops competencies on products and solutions.
  • Participation in 24x7 On Call Rotation duties
Preferred Qualifications
  • Proficient with Linux operating systems
  • Familiar and comfortable working with virtualized platforms/VNF
  • Strong hands-on experience in troubleshooting software and network problems
  • Knowledge of Java programming concepts
  • Knowledge of database technologies, specifically NoSQL
  • Knowledge of wireless/wireline protocols (Diameter/RADIUS) and architecture (LTE/5G)
  • Knowledge of IP networking and routing protocols
  • Experience with scripting and scripting languages at a Linux level
  • Experience using/developing an API (XML, HTTP/s, SOAP)
  • IP certifications are considered an asset (NRS/CCNA etc.)
,

Keyskills :
policycharging rules functionip networkingproduct supportrevenue streamssoftware solutionsnetwork operationsprogramming concepts

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