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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Manufacturing |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Customer complaint management, Customer champion+ Coordination for 0-Km and Field claims:Manage investigation at customer site, registration of complaint tracking, setting up of immediate containment at customer site+ Coordination of worldwide cross GB claims topics + Prepare customer management Q-meetings, bringing voice of customer into the organization, Coordinate with ROIN functionaries to address customer pain points for effective closure+ Negotiation of warranty reimbursements, Negotiation of major claims and recalls within IN operation+ Drive quality improvement measures at customer site - Problem caused by customer+ Documentation and distribution of customer specific and regional required quality procedures+ Reporting of warranty status customer specific and cross GB+ Monthly Q reporting to leadership & participate in Q improvement, customer perception programRequirements - Essential: + Working knowledge on Quality management system, problem solving systematics+ Good understanding on Automobiles - Engine Management system+ Exposure to automotive service with respect to vehicle/engine diagnostic approaches, trouble shootings. complaint handling.+ Good business communication & technical reporting / presentation skills.+ Experience in driving solutions+ Good coordination skill, able to coordinate with internal external stake holders+ Good Analytical & Negotiation capabilities.+ Able to work under pressure situation & steer the teamRequirements - Desirable: + Multiple language skills+ Knowledge on IQIS+ Knowledge on Change management, Quality methods & systems+ Car driving ( with valid license)+ Basic knowledge on advanced Q tools,
Keyskills :
problem solvingaccountsmisquality management systemquality managementbankingsaleschange managementtatmanagement systemcustomer management