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Senior Engineer - Senior Specialist Hybrid

5.00 to 8.00 Years   Chennai   05 Jul, 2022
AstraZeneca
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryPharma / Biotech
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    • Responsible for ensuring availability and performance of the supported technology/platform services.
    • Initial triaging, and remediation if possible of all P1, P2, P3, and P4 incidents.
    • Responsible for escalating incidents from events to CC/SD on outage Incidents.
    • Responsible for updating Knowledgebase articles.
    • Responsible for incident queue management.
    • Responsible for mentoring the team members.
    • Being the Technical point of contact.
    • Responsible for POC of new products.
    • Responsible for working on Incidents, Changes, Service & Problem Requests.
    • Responsible for creating and updating Known Error documentation.
    • Woking on ITIL Process.
    Education, Qualifications, and ExperienceEssential,

Keyskills :
active directorytroubleshootingenvironmentwindows

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