Software Support Engineer - US Tech

Job Description

Function: Support Engineering (Software, Applications, Complex Tech and Production Engineering) Job Title: Software Support Analyst I / Software Support Engineer I / Senior Analyst- Tech Support (Will be assigned after joining Walmart Labs based on the team where the associate is being deployed) About Walmart At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability and everything in between. With a revenue of $524 billion, Walmart employs approximately 2.3 million associates worldwide. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for Your Team If you are thinking scale , think bigger and don t stop there. At Walmart Labs Chennai, we don t just innovate, we enable transformations across stores and different channels for the Walmart experience. Take a regular day at Walmart Labs and match that with 260 million customers a week, 11,695 stores, under 59 banners in 28 countries and e-commerce websites in 11 countries. That s Walmart Labs for you. The support engineering teams drives the maintenance and support of software applications for Walmart to deliver a simple and seamless experience for our customers. This team is responsible for operations, stability and reliability of highly optimized suite of technology solutions used by Walmart and its customers across the globe. Your Responsibility Drive the maintenance and support of software applications across the globe. Independently own and address and resolve applications issues, provide updates and perform root cause analysis. Gather the required information necessary in order to best handle customer software and technical inquiries Plan, execute and implement applications and configuration change procedures Gain and maintain expertise in flow of application process and systems related to domain Be part of a team that manages applications/systems 24x7 on rotation basis to ensure best experience to customers and work in the assigned shift timings Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status. Collaborate with software support teams to properly manage customer inquiries and escalate when appropriate. Partner with other software support team members on various strategic projects when needed Extensively research and document customer technical issues and solutions for knowledge-base and bring new ideas for innovation and automation excellence into the software support team. Maintain good professional relationships with counterparts of engineering, platform support and end Users. Your Qualifications: Bachelor s degree in Computer science / IT / Electronics / or related discipline. Good understanding of any of the programming languages Good understanding of Unix / Linux / windows operating systems with scripting experience in Shell / Perl Good understanding of database Good understanding of networking, systems, applications and storage Systems, software engineering and architecture knowledge Exposure / experience in open source technologies will be an added advantage. Exposure / experience in Cloud technologies will be an added advantage. Our Ideal Candidate You have a deep interest and passion for technology. Excellent ability to learn and articulate software-related and technical concepts You love owning new responsibilities and enjoy working with people who will keep challenging you at every stage. You are good at problem solving, decision-making, being analytical and with excellent communication with interpersonal skills. You are self-driven and motivated with entrepreneurial passion and desire to work in a fast-paced, results-driven agile environment with varied responsibilities. You have a flair to setup new process and bring in an innovative mindset to drive the team Strong attention to detail when communicating with customers (verbal & written) and strong documentation skills Compensation Structure Salary Components Annual Compensation Annual Gross Salary 5,00,000 INR Retirals 24,000 INR Total Annual CTC 5,24,000 INR Statutory Bonus 23,868 INR Joining Bonus 1,00,000 INR Draw back clause for Joining Bonus 2 year Total Direct Compensation on Target 6,47,868 INR,

Keyskills :
technical supporttroubleshootingstorage systemscustomer relationssql serverroot causecomputer scienceopen sourcesoftware engineeringagile environmentsoftware supportoperating systemsproblem solvingsql