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Sr. Executive - Service Excellence

4.00 to 8.00 Years   Chennai   24 Apr, 2024
Equiniti
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryBFSI
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Management LevelHRole OverviewService excellence is an energetic team which is part of the Financial Shared Services (FSS) and will work with all the towers of the FSS and with onshore GPOs to drive continuous improvement.Mandatory: Any bachelors graduate. Should possess strong knowledge of MS Office presentation. The candidate should be ready to train people. Should possess people skills.Equiniti OverviewIn recent years, the Finance SSC has extended its Global footprint to support geographies beyond the UK, expanding the remit in operating areas to help sustain and improve the Groups control environment. The Finance SSC has continued to successfully drive value-add and continuous improvement along the value chain by providing high-quality services in specialised areas of External Financial Reporting, Procurement and Internal Audit.All of this is made possible by over 100 dedicated, articulate and forward-thinking colleagues in the Finance SSC who play a pivotal role in our transformative journey. The most recent achievement of the combined team includes successfully implementing Workday in 2020 the global finance, procurement and human capital management ERP used globally by all of Equinitis businesses and employees.Core Duties/ResponsibilitiesThe Executive Service Excellence (FSSC) will have these main areas of responsibilities: Create monthly KPI for the Service Excellence and the entire FSSC. Organise the training sessions for the teams. Create the content on demand for the training. Follow up with all the teams about reports and other details. Action on the Feedback from various stakeholders/channelsPEX Reporting Productivity commitment, Business impact delivery, Monthly management review Drive on process improvements and strengthening controls across FSSCollaborate with LPOs & GPO s and maintain good relationships with them Ensure that all working practices follow the Equiniti standard policies and procedures, including health & safety and equal opportunities Benchmarking analysis required to be done across FSS Ability to understand the detail behind processes & system Collaborate with the team and create Excel macro to cater their needsSkills, Knowledge & ExperienceRequired Skills: (Mandatory) VBA (advanced) Strong in MS PowerPoint (Advanced) Team player with good networking skills Good analytical skill Creative thinking Fluent in English and strong communication skills Workday Knowledge is added advantageDesired Skills: Basic Knowledge of Quality Management Certification in Lean Six Sigma (YB) or (GB) Excellent organizational, communication and planning skills Adaptable with an ability to change direction and priorities if required Ability to work well with people across the organisation Continuously learns and improves from experience and shares this with others. Involves and leverages knowledge of others in decision-making and problem-solvingEDUCATION/QUALIFICATIONSAny bachelor s degree should possess strong accounting knowledge.Master s degree in Business Administration is added advantage. Overall work experience of 4 to 7 years in the relevant field,

Keyskills :
VBAMS PowerPointNetworking skillsCommunication skillsQuality ManagementLean Six SigmaPlanning skillsAdaptabilityCollaborationTeam playerAnalytical skillCreative thinkingFluent in EnglishWorkday KnowledgeOrganizational skills

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