Subject Matter Expert

Job Description

Amazon s Retail Business Services (RBS) team is looking for a dynamic and talented Amazon Insights Program (AIP) Subject Matter Expert. The Subject Matter Expert will be responsible turn data and anecdotes into actionable insights and build the written report or could even use Amazon tools to gather additional data by working with Lead AIP and managing Premium surveys for selling partners.This position offers a Launchpad to Amazon online retail business and a broad training ground for future success. The successful Subject Matter Expert is an effective listener, communicator and problem-solver with strong expertise in process optimizations and systems thinking. He or she must also be able to effectively engage with select vendors to address selection gaps, profitability and help their business grow. The Amazon Insights Program Subject Matter Expert will also engage with many internal business partners to achieve best-in-class Amazon Insights operations and exceed ambitious goals.Also you will look into operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the Seller s business. Please note that you will be expected to specifically work on transactional but business critical activities and have a hands-on approach.Responsibilities Include Standardize and optimize the processes/Surveys to work with the vendors to address selection gaps, profitability and help their business grow Turn data and anecdotes from surveys into actionable insights and build the written report Establish metrics for recording the success and Vendor experience from Amazon Insights program and track metrics Success will be measured by the performance of your task and deliverables on input metrics Execute tasks geared towards adding selection, reducing defects, increasing revenue and reducing costs for our customers Identifies gaps and drives improvement/ optimization initiatives that work toward a metric improvement within processes/functions at site level Develops processes or tool components with documented SOPs for new processes or activities undertaken by the function Audits completed tasks to verify sustained impact and partners with Account Managers to validate impact Drives continuous improvement and contributes to COE (Correction of Error) process by documenting any issues/RCAs/action planning in functional area and owns specific action or change Work with internal Amazon teams to improve operational aspects of their business in providing a great consumer experience Support the launches of new programs, categories and featuresSoft skills required:Being resilientCollaborationCourageDecision qualityEnsures accountabilityManages conflictWillingness to take initiatives & responsibilities including 24/7/365 availability, including willingness to work on weekends, and outside of the standard work day, An understanding of and passion for e-commerce Work experience is preferred (5+ years). Relevant experience in back end operations related to Sales, Marketing, Post sales, and Account Management will be an added advantage Exposure to retail buying, retail planning & allocation, product/project management, marketing or e-commerce will be a plus Proven analytical skills and demonstrated ability to manage the business by the numbers Strong organizational and project management skills, including prioritizing, scheduling, and time management Operate in a fast-moving and sometimes ambiguous environment with full control and responsibility of achieving business objectives Develop original ideas, approaches, and solutions to typical, unusual or difficult situations or problems Ability to work in teams and ultimately focus on delivering results with high standards Proactive attitude, detail-oriented, and a team player Proficient in Excel Exposure to back office operations, escalation management and troubleshooting environments and exposed to problem solving over emails/phones Experience in managing high priority queues Expertise in Macro-based automation and SQL knowledge is a plus Expertise in Qualtrics or other market research tools Expertise in SPSS

Keyskills :
slaback officequalityretail buyingroot causeproblem solvingreportingroot cause analysisonline retailpost salesmarket researchcustomer relationsback office operationssmestatements of work sow