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Support Engineer - DevOps

4.00 to 8.00 Years   Chennai   17 May, 2022
TALENTSTACK CONSULTING PRIVATE LIMITED
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    Job descriptionROLE OVERVIEW :We are looking for a Support Engineer to maintain a reliable, secure & efficient data communications network. The ideal candidate will be assisting in managing the daily operations of our computer networks, will deploy, configure, maintain and monitor all active network equipment in order to ensure smooth network operation.Requirements :- Strong knowledge and experience with some of the following are also required: Microsoft SQL, Helpdesk software tools, troubleshooting applications through custom logs.- Familiarity with router installation, switches, cable DSL modems and server environment- Knowledge of firewall installation process, enterprise anti-virus software knowledge preferred- Engage and take ownership of DevOps product roll-outs using Azure DevOps- Experience with CICD process and platforms e.g. Jenkins, Jenkins administration and scaling.- Experience supporting and working closely with project customers.Qualifications and Experience :- A Bachelors degree in Computer Science or related field and equivalent work experience is preferred.- Four or more years of experience providing tier IIIII support of custom software applications.- Clearly communicate technical solutions in a user-friendly, professional manner to end users.- Excellent listening, oral and written communication skills a must- Experience in construction, architecture or similar industry preferred- Knowledge of legislation and the legislative process is a plus.- Knowledge of and experience with XML is a plus.- Properly escalate unresolved support calls to other software development team members.- Troubleshoot reported issues, see problems through to resolution, follow up with customers, and properly record and close support tickets.- Identify and document change requests and bug fixes based on customer feedback and support calls. Research and resolve data issues ifwhen they arise.- Participate in new application and hardware rollouts, and special projects as needed. Including testing of new software and issue resolutions. Create and run ad-hoc data reports and analytics when requested.- Assist with and sometimes lead sessions designed to train the Tier I team on common support calls and resolutions.- Perform other duties as assigned.

Keyskills :
support engineersdsldevops

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