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SUS Specialist

3.00 to 8.00 Years   Chennai   20 Oct, 2021
Nokia Solutions and Networks India Pvt Ltd
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

About NokiaAt Nokia, we create technology that helps the world act together. As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed, and cloud networks. We create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs. Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable, and inclusive world. Watch our video to discover how we create meaningful interactions to drive human progress. Job DescriptionWe are looking for a Telecommunications Customer Support Engineer to join our Nokia Software business unit and be part of the Software Upgrade Team based in Chennai/Noida/Bangalore India.The Engineer is accountable for performing & monitoring software upgrade/update of SDM products. Involve in functional and node testing, delivery of status /event reports as per service level agreementThis is an excellent opportunity for a Engineer to work with cutting edge technologies in the 5G and Telecommunications space The Engineer should be flexible to work 24/7.Job Responsibilities & Competencies

  • E2E Upgrade planning including effort estimation, risk assessment, SoR segregation, etc.
  • Use of upgrade tools and perform pre-post check on the nodes as per the latest release.
  • Prepare and Execution of software upgrade MOPs as per customer specifications.
  • Involve in remote Software Release/Change delivery/Firmware/ patch Upgrade activities.
  • Involve in troubleshooting of issues raised after the upgrade.
  • Alarms analysis, escalation handling, troubleshooting, mitigating service outages and ensure network availability.
  • Co-ordination with various teams, i.e. NPO, Nokia Region, TS, R&D, Customer
  • Must ensure smooth upgrade execution without any manual errors
  • Involve in post upgrade testing support as a part of first office application (FOA)
  • Must ensure strict adherence to process compliance as per the defined scope
  • Ensure on time deliverables to avoid customer escalations
Qualifications
  • Engineer graduated in Telecommunications, IT or Electronic Engineering.
  • Should possess excellent communication skills
  • Should have 7 to 11 yrs of core telecom experience with minimum 3 yrs of excellent experience in either of Nokia IMS/SDM/DN nodes
  • understanding of Mobile Networks (GMS, UMTS, LTE) and IP Networks
  • Good Knowledge of LTE and IMS call flows
  • Understanding of Cloud/Virtualization concepts (Hypervisor and container)
  • Scripting knowledge (Shell, Python etc)
  • Hardware knowledge of HP & ATCA
  • Good Knowledge of Linux OS
  • 24/7 working environment experience
  • Good troubleshooting skills and ability to work under pressure
  • Willingness to do domestic and international travel as per business needs
  • SDM Profile: Deep knowledge of SDM Network and functionality of products such as Nokia NT HLR, One-NDS, One-EIR, One-MNP, CMS 8200 HSS, UDM, SDL. Should be familiar with SDM, HLR call flows & KPI s
Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people s lives and help to overcome some of the world s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves. Come create technology that helps the world act together.Additional Information,

Keyskills :
music makingservice levelrisk assessmentcustomer supporteffort estimationsoftware businessprocess complianceoffice applicationworking environmentinternational travelstatements of work sow

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