Systems Analyst (Magento)

Job Description

Purpose of your roleAs the Systems Analyst for Magento eCommerce you will work with global, multi-functional, teams to support the strategic development of our core multi-region eCommerce platform and other eCommerce channels supporting ~$40M of annual revenue from across the world. Your key focus will be gathering and analyzing group data, defining current processes and requirements, researching best practices, and documenting process improvements and functional specifications.Our core platform technology is based on Adobe Magento (v2) along with some individual channels built on alternative stacks (inc. WordPress and other CMS-integrated solutions). These are variously integrated with our standard up-stream Elsevier product feeds and down-stream order management / fulfilment engines. New and enhanced functionality will leverage as much as possible the Magento 2 capabilities and you will be working on the most appropriate lean, creative and optimal application of standard configuration and modular extension to meet business needs over bespoke development complexity.Your success will be measured against delivering a robust, scalable, and maintainable platform that marries efficiency with speed and flexibility to address fast evolving business needs.Your key accountability and responsibility

• Responsible for analysing, defining, and documenting complex technical requirements and business processes.
• Responsible for developing complex systems specifications, process flows, and conversion strategies.
• Responsible for balancing technology choice based on need and value.
• Accountable for ensuring up to date, appropriate platform documentation is available and knowledge sharing is enabled.
• Responsible for maintaining metrics to ensure agile delivery excellence and continuous improvement.
• Responsible for the definition, creation and evolution of technical and functional user documentation.
• Work closely with Product Owner and development team members to understand complex product requirements and break them into small work tasks that can be progressed in the agile Sprints.
• Gather business requirements and translate them into user stories/functional specifications.
• Follow established business processes, protocols, and quality standards in the development and deployment of complex solutions.
• Contribute to the development of new tools, processes and solutions to meet desired product needs.
• Identify and document process improvements and functional specifications based on research of best practices and analysis of work group data.
• Perform analysis on existing systems; identifying options for potential solutions and assess for both technical and business suitability.
• Ability to maintain automated test scripts.
• Keep abreast of new technology developments.

Your most important qualities

• Passion for creating successful global eCommerce platforms by making the complex simple and putting the customer need at the heart of what you do.
• Advanced knowledge of software development methodologies (e.g. Agile).
• Ability to partner with internal and external technology resources in solving complex business needs.

• Strong problem-solving experience involving leading teams in identifying, researching, and coordinating the resources necessary to effectively troubleshoot/diagnose complex project issues; prior success extracting/translating findings into alternatives/solutions; and identifying risks/impacts and schedule adjustments to facilitate management decision-making.

• Strong interpersonal, communication (verbal and written), and presentation skills applicable to a wide audience including senior and executive management, customers, etc., including diction/terminology and presenting information in a concise and effective manner to clients, management, and various departments using assorted communication mediums.
• Able to assess the feasibility of a request balanced against possible system (mostly SaaS) constraints.
• Able to strike the right balance between using out of the box functionality vs customisation.

Recommended experience

• 4 years of experience in software system analysis.
• Experience of coordinating with other internal development groups and third-party development vendors.
• Knowledge of Magento 2 with demonstrable experience in delivering enterprise scale eCommerce capability.
• A strong knowledge of conceptual data modelling, UML modelling, data flows, data analysis, and data processing.
• Proven track record of gathering business requirements and translating them into user stories/functional specifications, gained on projects of considerable scale and/or complexity.
• Ability to maintain automated test scripts.
• Experience of service-based eCommerce system integration (inc. real-time, batch, sync/async).
• Understanding of Magento s capabilities (inc. multiple sites/stores/views, cross-selling capability, currency and tax, subscription-based and digital products, promotions/trials/bundles, etc.).
• Knowledge of Magento Plugins and their effective selection from the Marketplace and/or custom design and implementation.
• Experience in the effective integration of Magento with other up/down-stream business systems (inc. inventory/product feeds, payment gateways, fulfilment chains, CMS, etc.).

Context of this role in ElsevierOur customer base is extremely diverse. It includes everyone from individuals purchasing books (digital and print), Researchers paying for ad-hoc access to digital scientific articles, Clinicians purchasing access to our clinical decision support platforms and Research Institutions adding content to their existing organisational subscriptions. The current Elsevier eCommerce landscape enables these transactions in multiple ways and consists of many region and market specific B2C web stores, numerous in-product purchasing channels and B2B purchasing portals.We continue to consolidate these different footprints and streamline capabilities, improving the experience of our customers, simplifying the management of the platform and maintaining the core benefits of local-market customization, in-context purchasing, enterprise customer self-service and global reach.Our hybrid technology encompasses Java microservices, JavaScript front ends and Adobe Magento (v2). This is integrated with up-stream Elsevier product feeds and down-stream order management / fulfilment engines as well as our core ERP/FMS. We maintain a pragmatic blend of custom-build vs. packaged solutions (inc. SaaS and PaaS). This means advocating lean and creative application of standard configuration and modular extension where possible to meet business needs over bespoke development complexity; applying the latter prudently where it delivers significant business differentiation.Our teams of eCommerce channel managers are based around the globe. As well as working with the core eCommerce groups in technology and the business, this role will require wider interaction. This will extend to numerous tangential business stakeholder groups, other technology teams and third-party service providers and suppliers.This role will be based in the Chennai office alongside other central teams (although everyone is currently working remotely). Some flexibility in working hours and occasional travel are expected.-----------------------------------------------------------------------Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact accommodationsrelx.com or if you are based in the US you may also contact us on 1.855.833.5120.Please read our Candidate Privacy Policy,

Keyskills :
problem solvingorder managementmaking the complex simplecross sellingclinical decision supportsoftware development methodologiesdata analysiscomplex systemsprinter fleet managementdata modeling