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Team Leader

2.00 to 4.00 Years   Chennai   14 Mar, 2023
HR Ace
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryMerchant Navy
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Roles and Responsibilities
    • Assist in formulation of targets for individual & teams as per Strategies outlined.
    • Hire and onboard new employees
    • Answer questions from individual team members and provide guidance with feedback
    • Anticipate escalation and take over calls when needed
    • Devise ways to optimize procedures and keep staffs motivated.
    • Measure performances as per the defined key metrics.
    • Ensuring adherence to policies for attendance & other procedures.
    • Keep management informed on issues & problems.
    • Prepare daily monthly reports / dashboards.
    • Monitoring & tracking of individual tele-callers on a daily basis in terms of performance & productivity
    • Consistently achieving set targets
    • Achieving productivity metrics as per set benchmarks
    • Handling customer complaints/ Queries
    • Inter department follow- ups on need basis.
    • Managing & handling pick ups coordination with agencies & FOS.
    Eligibility Criteria:
    • Qualification: Minimum graduation in any stream
    • Experience: Minimum 2 years in collections tele Calling Collections
    • Proven experience as collections telecalling supervisor role or similar supervisory position
    • Managing & handling large teams
    • Knowledge of dialer based tele- calling set up.
    • Knowledge on performance evaluation procedures
    • Excellent organizational and leadership skills
    • Good Communication / Negotiation Skills
    • Proficiency in Regional Languages
    Preferred Industry: Banking / NBFC. Should be well versed in Telugu Language ,

Keyskills :
salescustomer relationsslaqualitycoachingmonthly reportsperformance evaluationsettelugubankingmetricsadherencemanagementleadershipevaluationattendanceescalationcollectionstelecalling

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