Team Leader / Sr. Team Leader

Job Description

Maersk SCM, provides knowledge based services across all aspects of the commercial process. The services span from market research & industry analysis, client review includes operational and financial benchmarking, presentation support, and sourcing analysis, lead time analysis, support on green logistics projects, transportation mode optimisation as well as support to document and share knowledgeShow More We offerAt Maersk we value the diversity of our talent and will always strive to recruit the best person for the job we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams. The position exists in order to execute the objectives set by the organization, meet the SLAs, identify and implement improvements in the process, working towards customer satisfaction with the objective of meeting the customer SLAs and simplifying the processes within the limits of GSC Organization guidelinesShow More Key responsibilities- Business Performance contribute to business performance by the way of ensuring contribution margin across customers are profitable/positive. Ensure the process has strong controls so there is no revenue leakage- Ensure all processes are performed as per the agreed terms in Service Level Agreement Timely & Accurate. - Ensure compliance to Performance Management Framework. Track and monitor other KPIs related to the process.- Focus on people engagement by motivating and coaching highly energised team to deliver organisational outcomes with an owner s mindset.- Ensure Standard Operating Procedures (SOP) and SLAs are maintained for all processes handled.- Maintain all relevant documentation -SOP s are kept updated for all activities done. - Have a continuous improvement mind-set; identify improvement in day to day process - Eliminate waste; provide suggestions for automating processes to facilitate efficiency improvements. - Implement Cost Saving Value Addition Projects - Identify & implement areas of service delivery improvement; give recommendations to responsible parties to ensure qualitative improvement in the service delivery. - Ensure best practice is shared among other teams in the GSC- Stakeholder communication: - Regularly participate and take necessary call discussions with Business Partners - Timely & professional interaction with Business Partners Stakeholders - Communicate & Co-ordination with other teams within GSC.- Ensure that all major risks are identified, documented and appropriately dealt with. - Actively participate in relevant business contingency testing. Support other GSC s during contingency procedures. - Strict adherence to APM-M Group culture, values and reputation and ensure compliance with APM-M Group and CB policies.Show More We are looking forGraduate, ideally Finance and Accounting. 6 years of leadership Experience Complete understanding of end to end SCM business/ internal processes Basic knowledge of capacity management/preparing staffing plan A minimum of 4 years experience in financial role. Excellent verbal and written communication and presentation skills. Experience working in a global business environment, including cultural aspects Highly result oriented, ready to take challenges/collaborate with cross functional teams and able to work under pressure Capacity to handle change, stay open to different ideas and support for positive change Understand work in an agile manner, High analytical / problem-solving skills Strong Process and people leadership skills Proactive leader with customer service mindset Large scale improvement (standardization and process capability) implementation experience Show More, Maersk SCM, provides knowledge based services across all aspects of the commercial process. The services span from market research & industry analysis, client review includes operational and financial benchmarking, presentation support, and sourcing analysis, lead time analysis, support on green logistics projects, transportation mode optimisation as well as support to document and share knowledgeShow More We offerAt Maersk we value the diversity of our talent and will always strive to recruit the best person for the job we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams. The position exists in order to execute the objectives set by the organization, meet the SLAs, identify and implement improvements in the process, working towards customer satisfaction with the objective of meeting the customer SLAs and simplifying the processes within the limits of GSC Organization guidelinesShow More Key responsibilities- Business Performance contribute to business performance by the way of ensuring contribution margin across customers are profitable/positive. Ensure the process has strong controls so there is no revenue leakage- Ensure all processes are performed as per the agreed terms in Service Level Agreement Timely & Accurate. - Ensure compliance to Performance Management Framework. Track and monitor other KPIs related to the process.- Focus on people engagement by motivating and coaching highly energised team to deliver organisational outcomes with an owner s mindset.- Ensure Standard Operating Procedures (SOP) and SLAs are maintained for all processes handled.- Maintain all relevant documentation -SOP s are kept updated for all activities done. - Have a continuous improvement mind-set; identify improvement in day to day process - Eliminate waste; provide suggestions for automating processes to facilitate efficiency improvements. - Implement Cost Saving Value Addition Projects - Identify & implement areas of service delivery improvement; give recommendations to responsible parties to ensure qualitative improvement in the service delivery. - Ensure best practice is shared among other teams in the GSC- Stakeholder communication: - Regularly participate and take necessary call discussions with Business Partners - Timely & professional interaction with Business Partners Stakeholders - Communicate & Co-ordination with other teams within GSC.- Ensure that all major risks are identified, documented and appropriately dealt with. - Actively participate in relevant business contingency testing. Support other GSC s during contingency procedures. - Strict adherence to APM-M Group culture, values and reputation and ensure compliance with APM-M Group and CB policies.Show More We are looking forGraduate, ideally Finance and Accounting. 6 years of leadership Experience Complete understanding of end to end SCM business/ internal processes Basic knowledge of capacity management/preparing staffing plan A minimum of 4 years experience in financial role. Excellent verbal and written communication and presentation skills. Experience working in a global business environment, including cultural aspects Highly result oriented, ready to take challenges/collaborate with cross functional teams and able to work under pressure Capacity to handle change, stay open to different ideas and support for positive change Understand work in an agile manner, High analytical / problem-solving skills Strong Process and people leadership skills Proactive leader with customer service mindset Large scale improvement (standardization and process capability) implementation experience Show More,

Keyskills :
salescustomer relationsslaqualitycoachingstandard operating procedurescost savingmusic makingservice levelmarket researchproblem solvingcustomer serviceservice deliveryleadership skillsindustry analysis