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Team Manager

1.00 to 2.00 Years   Chennai   10 Nov, 2022
Amazon
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Key job responsibilities Manages team size of 20 to 25 ML Data Associates. Executes plans for team to perform tasks related to multiple ML workflows in a well-defined process area. Ensures ML data workflows are quality compliant. Analyzes ML data, SIM issues, and metrics. Highlights trends, gaps, etc. Provides status reports. Identifies risks and ensures escalations reach the right people. Adherence to confidentiality and compliance requirements Responsible for known SLAs and task completion targets (within provided capacity) for specific customers. Works with internal/ external teams and uses his/her knowledge and expertise to execute business goals Uses data to set/revisit operational goals and manage activities Manages escalation/ complex tickets; analyzes data; highlights trends, gaps, etc.; and reports key metrics Presents data in business meetings/reviews Design and implement process improvement projects that impact team level performance. Participates in new workflow roll out projects teams. Coaches direct reports on demonstrating leadership principles in their role. Assigns appropriate challenging work to employees to develop & prepare them for larger roles. Provides team guidance on work types and prioritization. Work of team primarily focuses on straightforward, well-defined objectives, but may take on ad hoc and ill-defined requests. Devises and implements performance improvement plans for associates. Provides regular coaching and feedback to direct reports with regard to quality, performance, behavior and career development. Performance manages team based on metrics & deliverables on a regular basis, and make decisions on hiring & firing. Holds team members accountable for performance based on metrics and adherence to rules and guidelines., BE, BSC candidates, B tech - Mtech, Msc , IT, ECE, ELECTRICAL ELECTRONIC ENGIEERING Comes with an industry experience of 5 to 7 years with at-least 1 to 2 years in team lead/people management role. A graduate in any field of study. Quantitative fields such as science and engineering preferred but not mandatory Good familiarity with the Windows desktop environment and use of Word, Excel, IE, Firefox etc. are required Excellent verbal and written communication skills Strong attention to detail and organizational skills Good project management skills Strong judgment and instincts and able to prioritize in complex, fast-paced environment Strong people management skills and ability to lead by example Ability to adapt to dynamic project requirements High level of energy and proactive nature. A sense of ownership and drive and a willingness to accept the challenge of daily deadlines is essential

Keyskills :
customer serviceslacustomer relationscoachingpeople management skills

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