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Team Member

0.00 to 1.00 Years   Chennai   30 Mar, 2023
GIGIN TECHNOLOGIES PRIVATE LIMITED
Job LocationChennai
EducationNot Mentioned
SalaryRs 1.5 - 2.5 Lakh/Yr
IndustryHotel / Restaurant
Functional AreaKitchen
EmploymentTypeFull-time

Job Description

    Customer Service:
    • Provide speedy & effective Customer Service.
    • Following all service standards laid down.
    • Serving the customer to their satisfaction
    • Ensuring customer feedback forms are collected on a daily basis
    • In case of complaining customers, taking suitable action to solve the complaints
    • Keeping the Caf Manager informed of all the complaints
    • Responsible for table turnover
    • Constantly employing suggestive selling practices to make the customers aware
    • Ensuring that the customer feedback forms are filled & collecting them on a daily basis
    Caf Opening Duties:
    • Setting up the counter for the days operation
    • Receipt of food & milk
    • Receipt city store items like coffee beans, cold coffee mix, cups & stationery
    • Checking the equipment (pastry cooler, AC, microwave, mixie, refrigerator, ice cube machine, freezer) for cleanliness & ensuring they are in proper working condition.
    • Cleanliness of the Caf interiors, exterior & servery
    Caf Closing Duties:
    • Cleanliness of all equipment & thorough cleaning of the Caf
    • Checking the physical stock in assistance with the Caf In-charge
    • Ensure food beyond shelf life is discarded & food to be retained overnight is stored at proper temperature
    • Assist the Manager in compiling reports & updating registers etc.
    Cashiering:
    • Ensuring the printer is in working condition
    • Ensuring the till has minimum float to start with
    • Ensuring printer rolls & KOT pads are properly stacked
    • Intimating the manager of the login password
    • Login out & proper handing over physical count of cash to the next person in the presence of the Caf Manager every time leaving the cash counter
    • Ensuring that only company approved software is used in the billing computer
    • Ensuring KOT & Bills are made for every order
    • Ensuring transfer-in & GNR entries are entered for the day
    • Generating the necessary reports
    • Filing of reports
    Cold Coffee Production/Food Service:
    • Ensuring that the recipes of cold coffee & cool drinks are adhered to
    • Ensuring that the pastry cooler display is set up using appropriate tent cards
    • The temperature of the refrigerator, freezer & ice cube machine are of desired level
    • Ensuring that the microwave, mixie & oven are in working condition
    • Ensuring that the shelf life of food is followed strictly & FIFO is maintained for storage
    • Ensuring that the food is dispensed at standardized service temperature
    • Ensuring that the food is handled using disposable gloves/tongs & never with bare hands
    • Ensuring that the servery is kept clean & hygienic and avoid all sources of contaminations

Keyskills :
food service operationscustomerservicecashiers

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