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Technical Account Manager - Red Hat Enterprise Linux (Remote, CZ)

5.00 to 10.00 Years   Chennai   11 Nov, 2022
Red Hat, Inc
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    As a Technical Account Manager, you ll work closely with internal teams like Support Delivery, Engineering, and Product Management depending on the customers environments and needs and facilitate cooperation with their other vendors, and advocate on their behalf. In this role, you are building up, maintaining and growing long-lasting loyalty between Red Hat and our customers. You have the opportunity to shape the future of our technology along with subject matter experts and developers in the open source community. Successful applicants must reside in a country where Red Hat is registered to do business. What you will do
    • Become a Red Hat technical ambassador, working closely with a small number of customers using Red Hat Enterprise Linux; develop relationships with key business and IT stakeholders, including customer managers and technical associates
    • Deliver key portfolio updates and assist customers with upgrades of our offerings; advise customers on technology changes, mitigation strategies, and potential disruptions to their service
    • Conduct technical investigations of customer issues to find root causes and solutions on your own or through collaboration with fellow Red Hatters and customer teams
    • Provide advice and guidance to customers about their current and future use of Red Hat s offerings
    • Perform technical reviews and share knowledge to proactively identify and prevent issues
    • Manage customer cases and maintain clear and concise case and customer documentation; create customer engagement plans
    • Handle customer escalations with Red Hat and customer teams
    • Engage with Red Hat s engineering teams to help develop solutions, based on customer engagements as well as personal experience, that will guide product adoption
    • Analyze and present periodic reviews of operational performance to customer leadership
    • Deliver training and presentations to customer associates
    • Travel, as necessary, to visit customers or attend internal events, following Red Hat s COVID-19 guidelines
    • Collaborate with third-party hardware and software vendors
    What you will bring
    • Excellent understanding of the Linux kernel, shells, the network stack, and Linux file systems
    • Experience with IT automation platforms like Red Hat Ansible Automation Platform and their concepts
    • Knowledge of virtualization technologies and their concepts
    • Knowledge of system management and content management concepts
    • Combination of technical and customer-facing skills and the desire to embrace and develop both
    • Prior professional experience in a support, development, engineering, or quality assurance (QA) organization, including technical and communication skills
    • Ability to manage and grow existing enterprise customer relationships by providing excellent customer experience
    • Growth mindset and willingness to learn (as part of your onboarding and further development process, you are expected to obtain specific technology certifications such as RHCE/OCP/OSP/Ansible.)
    • Excellent verbal and written communication skills in English; ability to explain complex information, such as aligning Red Hat s offerings to customer needs or use cases, to customers in straightforward terms
    • Effective collaboration skills for working with internal and external associates; ability to manage internal and external communication and prioritize tasks according to their importance or urgency
    ,

Keyskills :
project managementaccount managementdeliveryproduct managementsla

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