| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Telecom / ISP |
| Functional Area | Operations Management / Process Analysis |
| EmploymentType | Full-time |
About NokiaAt Nokia, we create technology that helps the world act together. As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed, and cloud networks. We create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs. Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable, and inclusive world. Watch our video to discover how we create meaningful interactions to drive human progress. About Mobile NetworksMobile Networks, which includes mobile network products, network deployment and technical support services, and related network management. This business group will offer the full portfolio for customers wanting to buy mobile access networks. It target leadership in key technologies such as 5G, ORAN and vRAN.Job DescriptionAs a Technical Care Specialist, you are the expert technical interface between Nokia customers and Nokia technical support & development teams. Your responsibilities include working directly with customers at a technical level to diagnose, reproduce, and resolve in-field SON software and hardware issues.Resolve simple and complex customer technical issues either on-site or via telephone, chat applications or other remote applications.Research customer technical issues in a timely manner and follow up directly with the customer with recommendations and action plans.Escalate cases to L4S/R&D when the problem is either a SW Bug or too complex or falls out of your specific area of expertise.To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem solving skills, and be someone who embraces challenges.Job Responsibilities & CompetenciesPlans and performs technical activities to service the customer and brings expertise to customer network on need basis.Plans and executes technical tasks requiring specialist skills in own professional area. Works independently with the responsibility for solving customer request cases and reporting according to processes.Identifies and solves technical problems. Shares knowledge in own professional area. Must be Flexible to support by participating in emergency and 24/7 duty including Night shifts.Create new Knowledge-Base articles to document solutions for reuseProvide feedback to technical support and development teams on new product features/ enhancementsParticipate in technical communications within the Care team to share best practices and learn about new technologies and complementary applicationsExpand his/her personal knowledge horizon into new areas of technical expertise.Attend knowledge/training sessions, complete lab projects, complete online training content, read and work with other Technical Support Engineers on cases which will help cultivate that expertise.Qualifications5-10 years of hands-on experience primarily in network optimization - SON / OSS productsProven experience in working with one or more leading radio vendors (Nokia, Ericsson, Huawei) Strong radio optimization experience across 2G, 3G, 4G & 5GStrong hands-on experience of the following protocols and applications:
Keyskills :
key performance indicatorsrf planningproblem solvingcustomer servicesupport servicestechnical supportsupport engineersnetwork deploymentwireless protocolsconflict resolutionaustralian equities