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UCCE IT Telephony Engineers grab the opportunity

5.00 to 6.00 Years   Chennai   20 May, 2023
CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaTelecom Software
EmploymentTypeFull-time

Job Description

    Experience: - 5 to6 yeas in (UCCE)Location : - Pune/Kolkata/Chennai/Bangalore.Notice Period :- Immediate to 2mRounds :- only two levels of execution.Job Description Cisco Contact Center B2 position : -
    • Independently work on user or high priority tickets, change requests, troubleshooting faults and interfacing with external vendors as well as internal Capgemini engagement representatives.
    • Gather, Understand and SuccessfullyTranslate business requirements into technical specifications.
    • Ready to work in rotational US Shifts.
    • Flexible work schedule to handle emergency outage or other situations with ability to work on or resolve issues while out of the office.
    • Technical skills-
    • Must have hands on experience and at least L2 skills in Cisco Unified Contact Center Enterprise (UCCE), CUCM, Cisco Voice Portal (CVP) and voice gateways.
    • Good knowledge of Cisco UCCE, CUCM Architecture, deployment models and components.
    • Good knowledge and hands on experience in Cisco UCCE Call flow scripts.
    • Good knowledge and hands on experience in Cisco CVP Scripting.
    • Troubleshooting at least L2 level skills UCCE, CUCM and CVP related issues.
    • Good hands-on experience in CVP Micro appand knowledge in VXML application.
    • Good hands-on experience in VXML Gateway configuration and troubleshooting.
    • Knowledge and experience in Cisco WebEx Enterprise and AWS Connect cloud telephony.
    • Knowledge in Cisco Unified Intelligence Center Reporting (CUIC).
    Interested candidates Pls share updated CV to hidden_emailRegardsHR Pavithra.

Keyskills :
uccecvpportalvoicevoice gateways.cisco

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