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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Hardware / Networking |
| Functional Area | IT Operations / EDP / MIS |
| EmploymentType | Full-time |
High level of skills in areas of Enterprise Network Services and Solutions and managing large globally distributed clients- Handled multi-vendor / platform technologies and supporting vast network devices in a distributed environment- Experience in Pre-sales of Traded Products, Service offerings etc.,- Must have implemented medium to large scale projects like SD WAN or SDN, LAN / WAN multi branch / locations etc.,- Someone who follows up and brings things to order with constructing process flow. Also, building a 30/60/90 days plans in beginning and executes it- Strong communication skills and documentation proficiency- In-depth hands-on experience in handling 24- 7 operations in MSP/ ISP/ IDC/ NOC/ outsourcing and shared services environment- Handled all areas of operations/ delivery including incident, problem and change management as per ITIL framework- Good exposure in the ticketing system, triage and escalation of items according to the severity- Liaise with the technical teams to ensure all procedures, training, checklists, workarounds, etc. remain complete and relevant- Document and maintain a lesson-learned database and ensure a constant culture of improvement- Tuning automated systems to have useful alerts, to include writing new checks and adjusting thresholds- Working with the team members to accomplish all the work duties including training procedures and fundamentals- Review the need for resources and skills within the team and plan for skill development programs- Plan and manage the monthly/quarterly MIS Reports to customers.- Capacity planning, proactive cost optimization / resource optimization experience.- Maintain, develop and follow a process, policies and procedures as per the guidelines- Efficient in Reporting on several work aspects including client calls, Emails, Ticketing, and Smart sheets- Transition support including Knowledge transfer, provisioning, and implementation of new accounts into the shared environment- Strong communication and stakeholder management skills.Requirements- Minimum 12-15 years of experience in operations management- Strong troubleshooting skills in network-related issues (Node/Link Down, Latency, Packet Drops, and Bandwidth)- Profound knowledge of WAF, Firewalls, SDN / LAN/WAN Switching & Routing protocols & commands- Good knowledge of Wireless Controllers, Access points, Nano Stations
Keyskills :
communication skillsmisstrong communication skillsshared servicesnetwork devicescapacity planningrouting protocolschange managementtroubleshooting skillsnetwork servicesenterprise networklantransition supportstakeholder managementknowledge t